Customer Service Representative

CHATSWORTH PRODUCTS INC; Simi Valley (CA); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Employee Ownership

Profit Sharing

Competitive benefits

Job summary

Chatsworth Products, Inc. is seeking a Customer Service Representative in Simi Valley, CA to handle incoming calls from distributors, field sales, and end users.

You will assist with product applications, order status, pricing, and delivery while expediting requests and addressing complaints. In this role, you will maintain product literature, input orders into the system, liaise with technical support, and support distributors and sales managers.

Qualifications

• High School Diploma required.
• 1 year of customer service experience.
• Computer experience required.

Responsibilities

• Answer incoming calls from distributors, field sales and end users, and respond to product questions and order status requests.
• Process customer orders, changes, cancellations, credits, and expedite requests in line with ISO procedures.
• Coordinate with technical support and marketing to provide accurate information and resolve issues.

Skills

Teamwork

Interpersonal Skills

Ownership

Customer focused

Communication

Problem solving

Attention to detail

Education

High School Diploma

Job description

Customer Service RepresentativeAnswers incoming calls from distributors, field sales and end users. Responds to questions regarding product application, customer order status, product pricing and delivery. Responds to expedite requests and customer complaints. Acts as liaison between the customer and various internal departments. Maintains appropriate reference materials. Provides CPI literature as requested. Responsible for using automated capacity schedules from various manufacturing sites to schedule customer orders. Inputs customer orders into computer system. Works closely with Technical Support to insure customer receives appropriate information. Maintains close working relationship with distributors and sales managers.Answers incoming telephone calls promptly. Responds appropriately to various questions and requests while maintaining a courteous and professional image. Refers qualified end user leads to distributors and sales managers.Acquires application knowledge for all CPI products, including new products. Develops and maintains knowledge base of end user applications. Organizes and maintains catalog and product information sheets for quick reference. Forwards information regarding new applications to technical support and marketing. Develops and promotes strong partnership with distributors. Processes SK orders, order changes, order cancellations, credits, debit letters, stock rotations, expedite requests and complaints in accordance with ISO procedures for assigned accounts. Organizes and maintains distributors contact information and shipping guides for all CPI distributors. Interfaces, as necessary, with multi-site departments to expedite orders and resolve customer issues.Responsible for working with planners at all locations and scheduling orders in such a way as to provide the best lead-time and minimize customer’s freight cost.Utilizes computer to input orders for all locations as scheduled. Runs daily sales audit and verifies pricing and total accuracy of order. Responsible for researching, writing and computer input of all credits and debits for assigned accounts.Assists customers with online catalog as required.Participates in trade shows, as needed.Performs other related duties as assigned by management.QualificationsCore Competencies:Teamwork: collaborates with others, builds positive relationships, adaptable to changeInterpersonal Skills: can perform conflict resolutionOwnership: responsible, holds oneself accountableCustomer focused: is driven by qualityEthical/Integrity: trustworthy, honestProblem solving: analytical abilitiesCommunication: verbal, written, listeningAbility to handle stressful work situationsTechnical Competencies:High School Diploma.One (1) year of customer service experience.Computer experience required.Pay range $25.00 - $27.50/hour DOEAt Chatsworth Products, you will enjoy the unique benefits of becoming an Employee Owner. These include having an equal share and stake in the company’s success and revenue, whether through annual profit sharing, vested ownership shares, and a long list of standard benefits that remind our Employee Owners they’re valued, respected, and trusted to help guide the company’s future.Equal Opportunity Employer/Veterans/Disabled