Customer Service Representative

CommonSpirit Health; Seattle (WA); On-site; USD 35,000 - 54,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Customer Service Representative for its ambulatory clinic in Seattle. You will be a central figure, ensuring patients feel respected through seamless coordination and attentive service, while managing calls, scheduling appointments, rooming patients, and coordinating daily schedules.

You will handle revenue processing, communicate test results, and address patient concerns, using the Virginia Mason Production System to boost efficiency and safety.

Qualifications

• High School diploma or GED required.
• Six months customer service or medical setting experience or an Associate degree.
• Professional demeanor with a positive, upbeat attitude.
• Excellent organizational and interpersonal communications.
• Detail oriented with ability to multi-task.
• Capable to work independently with minimal supervision.
• Ability to present information and respond to questions from administrative and clinical staff, groups of managers, patients and physicians.

Responsibilities

• Manage calls, schedule appointments, room patients, and coordinate daily schedules.
• Process revenue and communicate test results.
• Address patient concerns with a warm, patient-centric approach.
• Leverage the Virginia Mason Production System to improve efficiency and safety.

Skills

Customer service experience

Excellent interpersonal communications

Detail oriented

Education

High School diploma or GED

Six months customer service or medical setting experience or Associate degree

Job description

Job Summary and Responsibilities

As a Customer Service Representative, you will be a central figure in our ambulatory clinic, ensuring every patient feels respected and comfortable through seamless coordination and attentive service. You will uphold Virginia Mason's commitment to exceptional patient experiences.

Every day, you will expertly manage calls, schedule appointments, room patients, and coordinate daily schedules, while processing revenue, communicating test results, and warmly addressing patient concerns. Your work will continually leverage the Virginia Mason Production System to enhance efficiency and patient safety.

To be successful in this role, you will combine exceptional interpersonal skills, a proactive and organized approach, and a deep dedication to customer satisfaction. You will be passionate about positive patient experiences and thrive in our collaborative, innovative clinic environment.

Job Requirements

• High School diploma or GED
• Six (6) months customer service or medical setting experience or Associate degree
• Professional demeanor with a positive, upbeat attitude
• Excellent organizational and interpersonal communications
• Detail oriented with ability to multi-task
• Capable to work independently with minimal supervision
• Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physicians

Preferred

• Knowledge of medical terminology

Where You'll Work

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

Pay Range

$25.25 - $39.14 / hour