Customer Service Representative

SRS Distribution Inc.; Santa Fe (NM); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Paid time off

Medical/Dental/Vision benefits

Employee Stock Purchase Plan

Job summary

SRS Building Products - Santa Fe, NM is seeking a Customer Service Representative to provide outstanding counter and phone service, coordinate with sales, drivers, and warehouse teams, and support growth in a fast-paced environment.

Ideal candidates bring 1–2 years in customer service, strong communication in English and Spanish, and familiarity with CRM/ERP for order entry and transactions. This on-site role offers competitive pay, benefits, and opportunities for advancement.

Qualifications

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual skills to enhance customer experience and expand reach.

Skills

Customer service

Active listening

Interpersonal skills

Teamwork

Sales awareness

Education

High school diploma

Associate's or Bachelor's degree in business/communications

Tools

CRM systems

ERP platforms

Job description

Position Purpose:

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management.

Key Responsibilities:

Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person. Provides product information, resolves issues efficiently, and maintains accurate customer records. Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment. Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities. Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Direct Manager Direct Reports:

The Customer Service Representative reports to the Branch Manager and has no direct reports. This role coordinates with internal teams—sales, drivers, and warehouse—to deliver excellent customer service, supporting business growth and operational efficiency.

Travel Requirements:

This role has no travel requirements.

Physical Requirements:

This is primarily a sedentary role involving extended periods of sitting or standing, with routine computer and phone use. Occasional movement around the office is required to assist walk-in customers or access equipment. Clear verbal and written communication is essential. The role may occasionally involve lifting up to 20 pounds. Reasonable accommodations are available in accordance with ADA standards to support all employees.

Working Conditions:

This on-site role is based in a fast-paced office setting, involving extended periods at a computer. It requires frequent collaboration with team members and direct interaction with walk-in customers. Success in this position depends on strong communication, quick problem-solving, and the ability to thrive in a dynamic, deadline-driven environment.

Minimum Qualifications:

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening, Bilingual (English/Spanish) preferred Intermediate ERP system skills for transaction management Experience in B2B relationship management within building materials distribution

Preferred Qualifications:

• Proven sales and customer support experience.
• Strong communication, presentation, and active listening skills.
• Skilled in multitasking, prioritization, and time management.
• Proficient in CRM and ERP systems for tracking and transactions.
• Effective problem-solving and collaboration across departments.
• Strong product knowledge and interest in building materials.
• Bilingual (English/Spanish) preferred, other languages a plus.
• Analytical mindset with ability to interpret sales data.
• Committed to continuous learning and professional growth.
• Valid driver’s license, clean record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.

Minimum Education:

A high school diploma or equivalent is required.

Preferred Education:

Associate's or bachelor's degree in communications or business management.

Minimum Years Of Work Experience:

1-2 years of customer service experience.

Certifications:

No certifications are required.

Competencies:

• Customer Focus: Builds strong relationships and delivers personalized service.
• Effective Communication: Clear, professional verbal and written interactions.
• Sales Acumen: Identifies opportunities and drives business growth.
• CRM & ERP Proficiency: Manages customer data and transactions efficiently.
• Team Collaboration: Works cross-functionally with sales, logistics, and warehouse teams.
• Problem Solving: Resolves issues with strategic thinking and empathy.
• Time Management: Prioritizes tasks in a fast-paced, deadline-driven environment.
• Innovation & Learning: Adapts quickly and embraces continuous development.
• Trust & Integrity: Demonstrates reliability and alignment with company values.
• Cultural Fit: Embodies the “Make Money and Have Fun!” mindset.

Job Location:

SRS Building Products - Santa Fe 5946 Agua Fria Street Santa Fe, NM 87507

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

• Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.
• Competitive salaries for all team members paid weekly 401(k) Retirement Plan with company matching Employee Stock Purchase Plan Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays Paid Parental Leave Medical, Dental and Vision Benefits Flexible and Dependent Care Spending Accounts Company paid Life insurance and Short-Term Disability Additional Life Insurance and Long-Term Disability also offered Safety Program with Bonuses for our Drivers Employee Referral Bonus Program

SRS Distribution Inc., a wholly owned subsidiary of The Home Depot, consists of a family of industry-leading, independent roofing distributors. SRS has grown rapidly through acquisitions and the opening of multiple new locations since the February 2008 inception. This continual growth has established SRS as one of the fastest growing building products distribution companies in the U.S. The goal of SRS is to form the strongest national network of independent roofing and building product distributors with the most talented team of people working together to deliver the industry's best products and services. In addition to our commitment to customer focus, SRS strives to become the preferred employer in the industry with highly motivated and engaged employees operating in an entrepreneurial culture where the corporate office works for the field and not the reverse. Make money, have fun and give back with us! Find out more at www.srsdistribution.com.