Customer Service Representative

Leotek Electronics USA, LLC.; San Jose (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance customer satisfaction and support sales operations. In this dynamic role, you will manage the order fulfillment process, respond to inquiries, and collaborate with various teams to ensure timely and accurate deliveries. The ideal candidate will possess strong communication skills and a keen attention to detail, thriving in a fast-paced environment. This is an exciting opportunity to contribute to a company that values its employees and offers comprehensive benefits, including medical coverage and generous paid time off. Join a team that is committed to excellence and customer satisfaction!

Benefits

Medical, Dental, Vision (100% employee premiums covered)

Medical Gap Insurance

Life Insurance

401K matching

11 paid holidays annually

15 days PTO annually

Qualifications

• 3+ years in order fulfillment or customer service in a technical environment.
• Excellent written and oral communication skills in English.

Responsibilities

• Manage order fulfillment and respond to inquiries from sales reps and customers.
• Coordinate with departments to ensure high standards of delivery and service.

Skills

Customer Service

Order Fulfillment

Communication Skills

Attention to Detail

Flexibility

Education

Bachelor's Degree

Relevant Experience

Tools

SAP

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

The Customer Service Representative has responsibility for pre/post sales and logistics support to Independent Sales Representatives, Distributors, and Customers, and work with Production/warehouse to communicate delivery schedules to customers, answer general inquiries, and supporting our Business Development Managers (BDMs) in the field to achieve total customer satisfaction and build customer relationships.

What You’ll Do:

Responsible for much of the order fulfillment process including but not limited to order-related information requests, communicating delivery schedule, and coordination with other departments to ensure the company provides an accurate and high standard of delivery and customer service.
Respond to high volume of inquiries via e-mail or phone from business development managers, sales representatives, and customers regarding pricing, product features, product availability, company policies, and post sales issues.
Administer and enforce policies pertaining to pricing, sales orders, freight.
Coordinate with the Credit Team to set up new customers and release on credit hold orders.

Who You Are:

Bachelor’s degree or relevant experience preferred.
3+ years order fulfilment/customer service representative/ and/or sales operations experience in a technical, manufacturing environment.
Experience working with sales representatives in a high-volume product environment. SAP is a plus.
Excellent written and oral English communication skills.

• Thoroughness/Attention to Detail – Superior attention to detail with data entry.
• Flexibility – Ability to perform in a fast paced, dynamic work environment, meet aggressive deadlines, and work on a flexible schedule.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.

Benefits at LEOTEK:

• Medical, Dental, Vision (employee premiums covered at 100%)
• Medical Gap Insurance
• Life Insurance
• 401K matching
• 11 paid holidays annually
• 15 days PTO annually

LEOTEK Electronics USA LLC is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.