Customer Service Representative

113410 Mission Valley Pet Clinic LP; San Diego (CA); On-site; USD 27,552,000 - 28,929,600; Full time

Benefits offered by this job

Medical and dental Insurance

401(k) retirement plan with company 
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Employee discounts on services and pet

Job summary

Mission Valley Pet Clinic is seeking a friendly, organized client services receptionist in a dynamic veterinary practice in San Diego. You will handle phone and digital inquiries, schedule appointments, and guide clients through online scheduling, payments, and wellness options to support pet health and client satisfaction.

Experience in customer service and healthcare settings is preferred. A high school diploma is required, and you will work collaboratively with veterinarians and staff to

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience required; veterinary, medical, or healthcare experience preferred.
• Excellent verbal and written communication skills with a strong commitment to delivering compassionate, client-centered service.
• Proficiency with computers, scheduling software, payment processing systems, and digital communication platforms.
• Strong organizational skills with the ability to prioritize tasks and thrive in a fast-paced environment.
• Exceptional attention to detail and accuracy when handling client and patient records.
• Ability to lift and carry up to 40 pounds independently.

Responsibilities

• Client Communication & Scheduling: Answer incoming calls, emails, and client inquiries promptly with professionalism, warmth, and compassion. Schedule appointments based on client needs and veterinarian availability. Utilize technology to send appointment reminders, confirmations, and follow-up communications to keep clients informed and support continuity of care. Conduct outbound calls to re-engage inactive clients and encourage appointment scheduling.

Skills

Customer service

Communication

Empathy

Organization

Attention to detail

Education

High school diploma or equivalent

Tools

Scheduling software

Payment processing systems

Digital communications platforms

Practice management system

Job description

Key Responsibilities

• Client Communication & Scheduling

  Answer incoming calls, emails, and client inquiries promptly with professionalism, warmth, and compassion.

  Schedule appointments based on client needs and veterinarian availability.

  Utilize technology to send appointment reminders, confirmations, and follow-up communications to keep clients informed and support continuity of care.

  Conduct outbound calls to re-engage inactive clients and encourage appointment scheduling.

• Client Relations & Customer Service

  Greet clients and patients warmly, ensuring a positive experience from check-in through checkout.

  Use active listening skills to gather essential patient and medical information and appropriately triage client concerns.

  Demonstrate empathy and professionalism in all interactions, particularly when assisting distressed or emotional clients.

  Promote practice services, wellness programs, special offers, and community initiatives to help clients make informed healthcare decisions for their pets.

• Patient Information Management & Technology

  Maintain accurate and up-to-date client and patient records within the practice management system.

  Process billing transactions, including credit card payments, digital payments, financing applications, and pet insurance claims.

  Document client communications and appointment details thoroughly to support efficient practice operations and continuity of care.

• Medical Team & Practice Support

  Support daily hospital operations and maintain a clean, organized, and welcoming reception area.

  Educate clients about available services, preventive healthcare options, online appointment scheduling, and the practice's online pharmacy.

  Collaborate effectively with veterinarians and support staff to ensure exceptional patient care and client satisfaction.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience required; veterinary, medical, or healthcare experience preferred.
• Excellent verbal and written communication skills with a strong commitment to delivering compassionate, client-centered service.
• Proficiency with computers, scheduling software, payment processing systems, and digital communication platforms.
• Strong organizational skills with the ability to prioritize tasks and thrive in a fast-paced environment.
• Exceptional attention to detail and accuracy when handling client and patient records.
• Ability to lift and carry up to 40 pounds independently.

What We Offer

• Opportunity to make a meaningful difference in the lives of pets and their families.
• Collaborative, supportive team environment.
• Ongoing learning and professional development opportunities.
• Medical and dental Insurance.
• 401(k) retirement plan with company match.
• Employee discounts on veterinary services and pet products.

Compensation

Compensation: $20-$21/hr

Join Mission Valley Pet Clinic and become part of a team dedicated to providing outstanding veterinary care and an exceptional client experience every day.

At AmeriVet, we're committed to your growth, development, well-being, and success.

We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive.

Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career - no matter where you start.