Customer Service Representative

Mission Valley Pet Clinic; San Diego (CA); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

401(k) matching

Student loan assistance

Health, dental, vision, life insurance

Mental health resources

Generous paid time off

Holidays

Job summary

Mission Valley Pet Clinic in San Diego seeks a Part-time Customer Service Representative to greet clients, schedule appointments, process payments, and support the veterinary team. You will handle calls and emails with a friendly, professional demeanor and help maintain organized client records.

Ideal candidates have a high school diploma, strong communication skills, and prior customer service experience, preferably in veterinary or medical settings.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and client-focused service.
• Experience in customer service, preferably in veterinary or medical settings.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Update client and patient records in the practice management system.
• Process billing transactions and payments.
• Support the medical team and ensure a smooth check-in experience.

Skills

Customer service

Communication

Scheduling software

Tech literacy

Multitasking

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Customer Service Representative page is loaded## Customer Service Representativelocations: MVPC - San Diego, CAtime type: Part timeposted on: Posted 2 Days Agojob requisition id: JR109307Key Responsibilities:Client Communication & Scheduling:- Answer calls and emails promptly with professional, friendly service- Schedule appointments based on client needs and veterinarian availability- Use technology to send appointment reminders, confirmations, and follow-upmessages to keep clients informed and their pets' care on track- Make outbound calls to re-engage lapsed clients and encourage them toschedule appointmentsClient Relations & Customer Service:- Greet clients warmly and ensure a positive experience throughout their visit- Use active listening to gather important medical information and triage inquiries,directing more complex questions to the medical team- Demonstrate empathy in all interactions, especially when dealing with upset oremotional clients, while maintaining a calm and professional demeanor- Promote current promotions and campaigns, keeping clients informed aboutspecial offers, services, and initiativesManaging Patient Information & Technology:- Update client and patient records in our practice management system withaccuracy and efficiency- Process billing transactions, including credit card payments, digital payments,financing options, and insurance claims- Maintain organized records of client communications and appointments tostreamline operationsSupport the Medical Team & Practice Operations- Provide clients with accurate post-visit instructions, including medicationschedules and follow-up care- Help maintain a clean, organized reception area and assist with daily practiceoperations as needed- Inform clients about the services offered, preventive care options, and how theycan conveniently book appointments online or shop for pet products throughour online storeQualifications:- High school diploma or equivalent required- Excellent communication skills and a strong desire to provide compassionate,client-focused service- Prior customer service experience, preferably in a veterinary or medical setting- Basic proficiency with technology, including scheduling software and onlinecommunication platforms- Strong organizational skills and the ability to handle multiple tasks efficiently,even during busy periods.- Ability to lift up to 40 pounds independentlyCompensation: $20-$21/hrAt AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here's what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.