Customer Service Representative

HomeTeam Pest Defense

San Antonio, Northern (TX, KY)

On-site

USD 33,000 - 35,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Competitive pay

$33K-$35K Annually

Medical, dental, vision

Company paid life & AD&D

401(k) plan with company match up to 6

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunity to advance

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative to join our Texas team in San Antonio. You will provide positive experiences, handle inquiries, schedule services, and assist with billing questions using our Route Point system.

Minimum requirements include 1 year of customer service experience and a high school diploma or GED. We offer competitive pay, medical/dental/vision, 401(k) with match, tuition reimbursement, and opportunities for growth in a stable, industry-leading

Qualifications

1 year of customer service experience.
High school diploma or GED.
Basic computer skills.
Familiarity with company telephone features.
Must be 18 years or older.

Responsibilities

Provide information to prospects and initiate new service.
Answer questions, research problems, resolve issues, provide pricing, schedule service and provide closure for customers.
Interact with customers/prospects by scheduling services using Route Point software.
Resolve invoice and billing questions for customers.
Conduct telephone conversations about issues surrounding their service in a professional manner.
Enter service-related notes in system software.
Provide general marketing information to prospects and customers as requested.
Follow up with customers for re-treats, initial services and current customers.
Maintain customer files on computer and in filing system.
Validate technician paperwork for completeness and accuracy.
Print, distribute, and review service tickets for technicians.
Update notes in system with technician and other employee information.
Properly follow HomeTeam Pest Defense telephone etiquette procedures.
Calm and diffuse angry customers when needed.
Escalate inquiries to managers when appropriate.
Collect and reconcile payments received by technicians.

Skills

Customer service

Telephone etiquette

Communication skills

Education

High school diploma or GED

Tools

Route Point software

Job description

Overview

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Responsibilities

As a HomeTeam Customer Service Representative, you can expect to:

Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.

Provide information to prospects and initiate new service
Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
Resolving customer problems with invoices and billing questions
Conduct telephone conversations with customers about issues surrounding their service in a professional manner
Enter service-related notes in system software
Provide general marketing information to prospects and customers as requested
Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
Maintain customer files on computer and in filing system
Validate technician paperwork for completeness and accuracy
File Technician paperwork in customer files
Update notes in system with technician and other employee customer information
Print, distribute, and review service tickets for technicians
Have a basic knowledge of technician’s job and processes of company's treatment processes
Properly follow HomeTeam Pest Defense telephone etiquette procedures
Ability to calm and diffuse angry customers
Escalate appropriate inquiries or problems to managers
Collect and reconcile payments received by technicians

There’s plenty of perks too!

Competitive pay $$
$33K-$35K Annually
Comprehensive benefits package including medical, dental, vision
Company paid life & AD&D insurance
401(k) plan with company match up to 6%
Employee stock purchase plan
Paid Time off and holidays
Employee discounts
Tuition reimbursement
Dependent scholarship awards
An opportunity to advance within the company
Recognition for a job well done
A friendly work environment
Employee referral bonuses
The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

HomeTeam is the #1 pest management company to homebuilders
Currently performs more the 2,000,000 services a year
The company has exclusive technology with its unique Taexx built-in pest control system during a home’s construction
Pest Management Industry is growing and is a recession resistant line of business
Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

Qualifications

Minimum Requirements: