Customer Service Representative

Genuine Parts; Sacramento (CA); On-site; USD 27,000 - 34,000; Full time

Job summary

Genuine Parts in Sacramento, CA, seeks a Customer Service Representative to accurately fulfill customer orders and manage calls under close supervision. The role involves quoting, order entry, and coordinating shipments while supporting inventory needs and pricing decisions.

Responsibilities include maintaining customer relationships, expediting backorders, and sourcing products from multiple inventories. Strong communication and computer skills are essential for success.

Qualifications

• HS diploma or GED required.
• 0–3 years of related experience.
• Strong communication skills.
• Moderate computer skills and experience with business systems and internet searching.

Responsibilities

• Respond to basic customer inquiries and provide quotes; handle order entry.
• Place customer orders by phone, fax, email, or walk-in.
• Negotiate sale and purchase price within parameters to influence gross profit.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Ensure inventory levels are adequate to fulfill orders and determine cost-efficient shipping methods.
• Place orders up to $5,000 per line and $10,000 per PO without approval.
• Source products from branch, distribution center, or supplier inventories.
• Coordinate with Account Representatives to ensure customer satisfaction.
• Handle backorders and returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Multi-tasking

Product knowledge

Education

High school diploma or GED

Tools

Computer skills

Email

Business systems

Internet search

Job description

SUMMARY:

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

COMPENSATION: $19.89 - $24.88/Hour

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

• healthcare coverage
• 401(k)
• tuition
• reimbursement
• vacation
• sick
• holiday pay

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.