Customer Service Representative

Raymour & Flanigan; Royersford (Montgomery County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k with company match plus profit 分享

Cross training

Annual breakfast prepared by owners

Job summary

Raymour & Flanigan is seeking a Customer Service Representative to enhance the shopping experience by assisting with deliveries, managing payments, and addressing customer questions with a friendly, professional approach.

You will work independently and on a small team, providing proactive service across a retail environment and adapting to days, nights, weekends, and events as needed.

Qualifications

• Excellent communication and personable service.
• Ability to multi-task in a fast-paced retail environment.
• Strong listening and problem-solving skills.
• Willingness to work a retail schedule including nights, weekends, and holidays.

Responsibilities

• Assist customers with deliveries and payments.
• Bridge the gap between customer dreams and reality to improve the shopping experience.
• Collaborate with sales and operations to resolve issues and advocate for customers.
• Provide friendly, professional service in person and over the phone.

Skills

Communication

Customer service

Listening skills

Multi-tasking

Flexibility

Job description

Description

Who we are:

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

What you'll do:

As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What we need from you is:

• Consistently to provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We can't wait to get to know you!

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan proudly supports a drug and smoke free work environment.ip Management)