Customer Service Representative

VieMed; Rockford (IL); On-site; USD 36,000 - 46,000; Full time

Job summary

Ultipro is seeking a customer service oriented associate in Rockford, IL to greet walk‑in patients, maintain a welcoming retail environment, and support the patient care team. You will enter patient demographics into Brightree and perform additional duties to ensure efficient service.

This role emphasizes accurate data entry, patient-focused service, and team collaboration within a healthcare retail setting in Rockford. Equal opportunity employer and compliance with privacy policies are noted.

Responsibilities

• Provide Exceptional Customer Service: Greet and assist walk‑in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience.
• Maintain a Welcoming and Organized Retail Environment: Ensure the showroom floor is well‑maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients.
• Collaborate with Patient Care Team: Work closely with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up.
• Accurate Data Entry: Input customer demographic information into the Brightree system for new walk‑in patients, ensuring that all data is recorded accurately and promptly to facilitate smooth patient registration and service.
• Team Support: Perform additional tasks as assigned, supporting the overall efficiency of the team and contributing to a positive, collaborative work environment.

Job description

• Provide Exceptional Customer Service: Greet and assist walk‑in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience.
• Maintain a Welcoming and Organized Retail Environment: Ensure the showroom floor is well‑maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients.
• Collaborate with Patient Care Team: Work closely with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up.
• Accurate Data Entry: Input customer demographic information into the Brightree system for new walk‑in patients, ensuring that all data is recorded accurately and promptly to facilitate smooth patient registration and service.
• Team Support: Perform additional tasks as assigned, supporting the overall efficiency of the team and contributing to a positive, collaborative work environment.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

By submitting your application and participating in the interview process, you acknowledge and consent that interviews, video meetings, phone screenings, and other recruiting interactions may be recorded for evaluation, training, quality assurance, compliance, and hiring purposes. These recordings may be reviewed by authorized company personnel and may be processed using artificial intelligence or automated tools to assist with notetaking, transcription, scheduling, candidate evaluation support, and other recruiting functions. No employment decision will be based on automated processing. By submitting an application and participating in the interview process, you acknowledge and consent to the recording and processing in accordance with applicable laws and company privacy policies.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.