Customer Service Representative

Lose Design; Rock Hill (SC); On-site; USD 42,016; Full time

Benefits offered by this job

Competitive Pay

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A design firm in Rock Hill, South Carolina is seeking a Customer Service Representative to deliver exceptional customer service and enhance client relations. The role involves handling customer inquiries, managing job progress updates, and maintaining accurate records. The ideal candidate will have excellent communication skills, previous customer service experience, and proficiency with office equipment. This position offers competitive pay at $30.50/hour, paid time off, holiday benefits, and a pension scheme.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-orientated.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers including products and service questions.
• Follow and improve departmental processes and company service standards.
• Ensure databases are kept up-to-date with progressing work.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

About the job Customer Service Representative

We are looking for a Customer Service Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.

The Role:

Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Customer Services Representative to join the CSR Team.

Joining our team as a Customer Services Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.

Responsibilities:

• Reply to incoming calls from customers including products and service questions and general information.
• Refer to customer scripts when working through difficult situations.
• Follow and where possible improve departmental processes and company service standards.
• Ensure that all databases are kept up-to-date with progressing work and client details.
• Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
• Keep track of customer accounts and make updates with new account information as necessary.
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
• All other duties and responsibilities as assigned.

Required Skills:

• Excellent customer service skills and attitude.
• Problem-solving skills.
• Proficient with office equipment.
• Excellent written and verbal skills.
• Excellent interpersonal skills.

Qualifications:

• Previous work in a customer-facing position.
• High school diploma, G.E.D. or equivalent.

Requirements:

• Knowledge of Office Suite preferred.
• Self-motivated and team-orientated.
• Must have access to reliable transportation.
• Ability to work as a member of a team.
• Competitive Pay.
• $30.50 Hourly
• Holidays: 25 days + bank holidays.
• Pension Scheme.
• Paid Time Off (PTO).
• 401(k) fixed contribution.
• Life Insurance.

About Lose Design:

At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.