Customer Service Representative

Motion; Roanoke (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Motion Industries in Roanoke, VA is seeking a Customer Service Representative to accurately fulfill customer orders and handle inbound calls. You will enter orders, quote products, negotiate within approved parameters, and help maintain inventory and shipping logistics while focusing on reliable service and relationship building.

The role emphasizes strong communication, multi-tasking, and attention to detail, with opportunities to develop product knowledge and contribute to a team-focused

Qualifications

• High school diploma or GED required; 0–3 years related experience.

Responsibilities

• Respond to basic customer inquiries and provide quotes.
• Enter orders by phone, email, fax, or in person.
• Negotiate sale and purchase prices within authorized parameters.
• Maintain inventory awareness and coordinate shipping methods.
• Build relationships to drive repeat business and improve processes.
• Handle returns and backorders as needed.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Basic computer skills

Product knowledge

Education

High school diploma or GED

Job description

## Customer Service RepresentativeApplyremote type: On-Sitelocations: Roanoke, VA, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000021731**SUMMARY**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred.**LICENSES & CERTIFICATIONS**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.### About UsFor 93 years, GPC has strived to be one of the world’s leading distribution organizations by setting the standards for performance and value for our customers and our stakeholders. With over 500 locations and 15 distribution centers, Motion services more than 200,000 customers across the food and beverage, iron and steel, chemical, automotive, medical and pharmaceutical, pulp and paper, petrochemical, wood and lumber industries. Today, we’re proud to say we’re a leading industrial parts distributor in North America.