Customer Service Representative

Mechanics Bank; Richmond (VA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, prescription, dental, and eye

401(k) and Roth 401(k)

Paid holidays and vacation

Paid sick days

Job summary

Mechanics Bank is seeking a full-time Customer Service Representative at our Richmond Hilltop Branch to provide high-level service, process transactions, and maintain account accuracy. You will handle deposits, withdrawals, and inquiries, while promoting banking products and ensuring regulatory compliance.

Ideal candidates have 1 year of banking and cash handling experience, strong attention to detail, and the ability to work independently or in a team. Travel between branches may be required.

Qualifications

• High School Degree or GED required; may substitute with related experience.
• Minimum 1 year banking environment experience preferred.
• 1 year customer service and cash handling in a customer-facing role required.
• Excellent interpersonal skills and attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Process routine teller transactions and serve clients.
• Handle deposits, withdrawals, transfers, checks, and payments following procedures.
• Balance cash and ensure accuracy at end of shift.
• Educate customers on banking products and technology.
• Assist at other branches as needed.

Skills

Customer service

Cash handling

Interpersonal skills

Attention to detail

Team collaboration

Education

High school diploma or GED

Job description

Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Richmond Hilltop Branch. Under general supervision, but in line with established policies and procedures, performs basic to moderately complex banking transactions.

Delivers a high level of service by accurately processing transactions, resolving inquiries, and performing account maintenance. Actively assists customers, pays close attention to detail, and offers referrals for additional products and services. Responsible for the operational quality and accuracy of their work, including cash balancing processes. Follows all related policies and procedures and compliance with all banking regulations.

What you will do:

Transaction Processing

• Performs routine teller transactions and works directly with clients.
• Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
• Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.
• Works quickly to service customers waiting in line but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines.
• Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.
• Assists at other branches as needed.

Customer Services & Sales

• Provides exemplary customer service both in person and over the phone.
• Represents the Bank to the customer both in conduct and attire in a courteous and professional manner.
• Responds to inquiries accurately, promptly, and efficiently.
• Identifies additional customer needs and makes recommendations through proactive conversations with customers.
• Defines features and benefits or products and services, as well as provides customers with information on rates, services charges, fees, and restrictions and other related information.
• Educates customers on banking technology, such as mobile and online banking.

Cash Handling & Security

• Responsible for maintaining and balancing a cash supply for transactions performed.
• Adheres to all cash handling policies and procedures and balances cash at the end of each shift.
• Reviews customer transactions for red flags and fraudulent items.
• Maintains an awareness of criminal scams used against banking customers.
• Refers customers to Branch Management and the proper departments for issues that cannot be resolved at the teller line.
• Assists in the opening and closing of the branch, following established security procedures.

Administrative & Compliance Tasks

• Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.
• As requested, assists with branch audit functions.
• Completes required compliance by assigned due dates.

Travel: 0-10%.

Who you are:

• High School Degree or GED required. Additional experience may be considered in lieu of degree.
• Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.
• 1 year in customer service and cash handling experience in a customer facing role required.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using information available.
• Basic knowledge of Bank deposit products and services.
• Ability to understand customer loan requests and make appropriate referrals.
• Ability to understand customer requests for additional services and make appropriate referrals.
• Ability to make customers aware of additional products and services and make appropriate referrals.
• Knowledge of applicable Bank policies and procedures.

ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate.

#LI-ML1 Pay Range: $20.00 - $24.00 hourly Eligible for Retail Incentive Pay

Benefits package includes[1]:

• Medical, prescription, dental, and vision coverage for employees and their eligible family members
• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
• Health Savings Account with employer contribution
• Healthcare and Dependent Care Flexible Spending Accounts
• Commuter/Parking Benefit
• 401(k) and Roth 401(k) with company contribution
• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
• Supplemental Health plans, Voluntary Legal and Identity Theft Services
• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank.

The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.

About Mechanics Bank

Backed by exceptional capital strength and substantial assets, we are a resilient and resourceful California bank whose core banking and lending principles reflect that of a community bank. For over a century, it has been our foremost commitment to exceed our clients’ expectations every day. With a footprint spanning the state of California, we serve individuals, small and middle-market businesses, and large corporations with a full range of banking, wealth management and other financial products and services. Our leaders bring diverse backgrounds and experience, and work together to deliver for our clients by embracing a culture that values accountability, teamwork and celebrating success. Our collaborative culture fuels the Bank’s ongoing achievements, allowing us to grow and make a genuine difference in the communities we serve. We also strive to ensure that all employees feel respected and valued based on who they are. When we harness the power of our differences, we achieve more together.

Learn about our History & Heritage

Learn about our Strength & Stability

Learn about our Community Commitment

Mechanics Bank is a Member FDIC and Equal Housing Lender.