Customer Service Representative

SBM Management Services, LP; Redwood City (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

SBM Management Services, LP in Redwood City, CA is seeking a Customer Service Representative to help maintain cleanliness and sanitation across assigned areas. You will perform janitorial duties, operate cleaning equipment, and keep your area in excellent condition while coordinating with a team and reporting any incidents or hazards to supervision.

The role requires reading and following procedures, good verbal and written communication, and a professional appearance.

Qualifications

• No specific education requirement; 3-6 months training or experience preferred.
• Valid driver’s license may be required.
• Forklift certification may be required.
• Bilingual is a plus.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment.

Responsibilities

• Perform janitorial duties and daily upkeep of assigned area.
• Operate motorized cleaning equipment safely.
• Report incidents and hazardous conditions to supervisor.
• Comply with safety rules, policies, and procedures.
• Work in a team with other employees and follow directions.
• Present a professional appearance and conduct.
• Understand customer service and reporting systems.

Skills

Bilingual

Verbal communication

Written communication

Team collaboration

Education

No degree required

Tools

Forklift certification

Job description

Title: Customer Service Representative

Job Description: Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Other Duties

Other duties may be assigned.

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/ or Experience

• No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

• May be required to have a valid driver’s license.
• Completed all safety and task training certification.
• May be required to be forklift certified.

Knowledge, Skills, and Abilities

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of the upkeep and care of the cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Physical Demands & Work Environment

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit and talk or listen.
• The employee must be able to lift and/or move up to 35 pounds.

Compensation and Shift

• Monday-Friday: 6pm-2:30am $19.00-$20.00 per hour

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the-