Customer Service Representative

UniSea, Inc.; Redmond (WA); On-site; USD 49,433 - 57,979; Full time

Benefits offered by this job

Medical/Dental/Vision

FSA

401(k) employer contrib

Life Insurance

Paid time off

Job summary

UniSea, Inc. in Redmond, WA is seeking an experienced Customer Service Representative to handle clerical and inventory-related duties, shipping, receiving, and documentation, ensuring accuracy and proactive service for customers.

The role requires 1–2 years of customer service or logistics experience, proficiency with Excel, Word and Outlook, and a high school diploma or equivalent. This is a salaried, full-time position offering a comprehensive benefits package and a salary range of

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service, administrative, or inventory/logistics experience required.
• Proficient in Microsoft Excel, Word and Outlook; prior customer service experience preferred.

Responsibilities

• Receive and tally inbound products in the warehouse management system.
• Maintain inventory records for receipts, bills of lading and customs processing.
• Generate and file warehousing and shipment documentation; resolve discrepancies.
• Process outbound orders, prepare documents, and produce labels for shipments.
• Coordinate with drivers, carriers, and customers on inbound/outbound shipments.
• Maintain inventory accuracy by data entry and communication with warehouse ops.
• Schedule inbound/outbound trucking and coordinate dock activity.
• Process and file documents; assist with cold storage mailings daily.
• Handle sensitive customer, production, and shipment information with care.
• Provide backup to warehouse operations to ensure continuity.
• Perform other warehouse and customer service duties as assigned.

Skills

Customer service

Administrative skills

Inventory/logistics

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

WMS

Job description

UniSea is looking for an experienced Customer Service Representative who will manage clerical and administrative duties related to both incoming and outgoing products. The preferred candidate should demonstrate strong customer service abilities and a positive, proactive attitude to help deliver exceptional experience to customers.

Basic Function

Perform a variety of clerical and administrative functions related to inventory control and the movement of products into, within, and out of the plant, including shipping, receiving, and custom processing activities. Ensure accurate documentation, data entry, and coordination of inbound and outbound product flow. Provide operational support and back-up assistance for warehouse operations as needed.

Essential Duties

• 1) Responsible for receiving and tallying all inbound products into the warehouse management system.
• 2) Handle inventory control duties, such as preparing, checking, and accurately entering data for warehouse receipts, bills of lading, inbound shipment records, and customs processing activities into the Warehouse Management System (WMS). Share important information with department supervisors and customers by email or phone, as needed, to ensure all charges are correct and clearly communicated.
• 3) Collect, generate, and maintain documentation and system records pertaining to warehousing, as well as inbound and outbound shipments. Ensure that all information is accurately routed to the relevant department supervisors and communicate with them promptly to resolve any discrepancies.
• 4) Manage outbound order processing by distributing picking tasks, preparing necessary documents, and producing labels for outgoing orders and completed pallets.
• 5) Communicate with truck drivers, carriers, and customers by phone, email, fax, or other written correspondence regarding inbound and outbound shipments, scheduling, inventory status, and cold storage information.
• 6) Maintain inventory accuracy by promptly entering data, reviewing documentation, and resolving discrepancies with warehouse operations.
• 7) Schedule inbound and outbound trucks and check drivers in at the shipping and receiving office, coordinating dock activity with warehouse operations.
• 8) Type, process, distribute, and file documents and correspondence; prepare and process Cold Storage outgoing mail daily. Research and resolve inventory and shipment issues by working closely with warehouse operations team to ensure timely and accurate order fulfillment.
• 9) Manage sensitive information relating to customers, production, and shipments with care, both within the organization and when dealing with external parties.
• 10) Provide operational support and backup to warehouse as needed to ensure continuity of daily operations.
• 11) Perform other warehouse and customer service duties as assigned.

Position Requirements

• High school, including or in addition to basic data entry training, is required.
• Minimum 1-2 years of customer service, administrative, or inventory/logistics experience is required.
• Must be proficient in the use of Microsoft Excel, Word and Outlook. Previous customer service representative experience is preferred.

Headquartered in Redmond, Washington and celebrating our 50th year in 2024, UniSea continues to be one of the world’s most successful processing facilities for fresh Alaskan seafood. Not only do we deliver consistent, high-quality products and services, we believe in providing the best experience in the industry for both our customers and employees. UniSea is “people first” company. That’s why you’ll love working for us!

This position is a salaried non-exempt position with a salary range of $49,433 – $57,979, equivalent to $23.72–$27.87 per hour.

UniSea offers a rich benefits package including:

• Medical/Dental/Vision insurance available after eligibility period is satisfied.
• A variety of different voluntary coverages are offered – including AFLAC policies and additional life insurance for self and family members.
• Flexible Spending Account (FSA) and Dependent Care Accounts are available after the eligibility period is satisfied.
• 401(k) plan and addition 3% employer contribution – after eligibility period is satisfied.
• Employer paid life insurance.
• Paid vacation, sick leave, and holidays.

TO APPLY:

Submit a copy of your resume to [e-mail].

UniSea is an Equal Opportunity Employer