Customer Service Representative

Bob Weaver Auto; Pottsville (Schuylkill County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) starting day one

Vehicle purchase program

Tuition assistance

Job summary

Bob Weaver Auto in Pottsville, PA seeks friendly, dependable individuals for our Customer Service Team. Positions may be full-time or part-time, serving both Sales and Service to deliver an outstanding customer experience.

You will greet customers, answer calls, schedule service, assist during check-in/out, process payments, and support multiple departments. On-site, team-oriented dealership within Schuylkill County.

Qualifications

• Customer service or receptionist experience is a plus.
• Friendly with excellent communication skills.
• Organized, dependable, and able to multitask.
• Comfortable using computers and dealership software.

Responsibilities

• Greet customers in a friendly, professional manner.
• Answer and direct incoming calls.
• Schedule and confirm service appointments.
• Assist customers during check-in and check-out.
• Process payments and cashier transactions.
• Support service advisors with communication and admin tasks.
• Coordinate loaner vehicles, rentals, and transportation as needed.
• Maintain accurate records and data entry.
• Collaborate with Sales, Service, Parts, and Accounting teams.

Skills

Customer service

Communication skills

Multitasking

Team player

Tools

Dealership software

Job description

Full-Time or Part-Time Available

Bob Weaver Auto | Pottsville, PA

Bob Weaver Auto is looking for friendly, dependable, and customer-focused individuals to join our Customer Service Team. Whether you're looking for full-time or part-time employment, this is a great opportunity to work in a fast-paced dealership where you'll help create an outstanding experience for our customers.

As one of the first people our customers interact with, you'll play an important role in supporting both our Sales and Service Departments.

What You'll Do

• Greet customers with a friendly and professional attitude
• Answer and direct incoming phone calls
• Schedule and confirm service appointments
• Assist customers during check-in and check-out
• Process payments and cashier transactions
• Support Service Advisors with customer communication and administrative tasks
• Coordinate loaner vehicles, rentals, and transportation as needed
• Scan documents, enter data, and maintain accurate records
• Work closely with the Sales, Service, Parts, and Accounting teams

What We're Looking For

• Customer service, receptionist, administrative, or dealership experience is a plus
• Friendly personality with excellent communication skills
• Organized, dependable, and able to multitask
• Comfortable using computers and learning dealership software
• Team player with a positive attitude

Schedule

Full-Time

• Monday–Friday: 9:00 AM – 6:00 PM
• Rotating Saturdays: 9:00 AM – 5:00 PM

Part-Time

• Flexible weekday and Saturday hours available.
• We'll work with qualified candidates to create a schedule that meets both your availability and our business needs.

Benefits (Full-Time Eligible)

• Competitive pay
• Medical, Dental, Vision & Life Insurance
• 401(k) eligibility beginning on Day One
• Employee vehicle purchase program
• Payment plans for personal vehicle repairs
• Tuition assistance through Degrees at Work with Strayer University for employees and eligible family members
• Family-owned and operated dealership serving Schuylkill County for over 42 years