Customer Service Representative

MaineHealth Accountable Care Organization; Portland (ME); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth is hiring a Customer Service Representative in Portland, ME for a full-time evening shift. The CSR greets patients, assesses needs, and provides information to ensure care and service needs are met.

The role requires a high school diploma or GED (preferred) and about one year of healthcare experience. MaineHealth offers competitive benefits including parental leave, flexible options, and professional development opportunities.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: One year of experience in a healthcare setting preferred.
• License/Certifications: N/A
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Responsibilities

• The CSR role greets patients in a friendly and courteous manner and assesses customer needs, providing specific information and assistance to ensure needs are met.

Skills

Customer service

Healthcare setting experience

Education

High school diploma or GED

Job description

Location: Portland, ME
Schedule: Full Time
Shift: Evening
Job Category: Clerical/Administrative Support
Req #: 72419
Date Posted: Jul 27, 2026

Clerical/Administrative Support
Req #: 72419

Summary:
The Customer Service Representative (CSR) role greets patients in a friendly and courteous manner and assesses customer needs, providing specific information and assistance to ensure needs are met.

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: One year of experience in a healthcare setting preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $18.73to $21.92 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [emailprotected].

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.