Customer Service Representative

Lakefield Veterinary Group; Portland (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

A veterinary care provider in Portland, Oregon is looking for a Customer Service Representative to provide excellent service to clients. Responsibilities include scheduling appointments, managing workflows, and ensuring a welcoming environment for pets and owners. Ideal candidates have experience in customer service and compassion for animals. Competitive salary and benefits offered.

Benefits

Competitive salary

Quarterly bonus potential

401(k) with employer match

Medical, dental and vision insurance

Employee discounts on veterinary services

Paid time off

Opportunities for professional development

Qualifications

• Previous experience in a customer service role, preferably in a veterinary setting.
• High attention to detail.

Responsibilities

• Greet and welcome clients with a friendly demeanor.
• Schedule appointments and manage the appointment calendar efficiently.
• Coordinate with veterinary staff to ensure smooth workflow.

Skills

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficient computer skills

Compassion for animals

Ability to handle stressful situations

Tools

Veterinary management software

Job description

Join to apply for the Customer Service Representative role at Lakefield Veterinary Group

Lakefield Veterinary Group provided pay range

This range is provided by Lakefield Veterinary Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $23.00/hr

Position Title:Veterinary Customer Service Representative (CSR)

Our Culture

Bridgetown Veterinary Emergency and Referral (BVER) is a specialty animal hospital located in Portland Oregon. Our comprehensive team includes highly skilled veterinarians specializing in Emergency/Critical Care, Internal Medicine, Neurology, Surgery, Ophthalmology and are supported by dedicated technicians and support staff. This collaborative effort ensures that our patients receive high quality care across a spectrum of veterinary services. Rooted in a culture that prioritizes both compassion and medical excellence, we are dedicated to fostering an environment that values our employees and contributes positively to the veterinary community.

Bridgetown is currently in search of a dynamic and client-oriented individual to join our team as a Veterinary Medicine Customer Service Representative. As the initial point of contact for our clients, you will play a vital role in ensuring a positive and welcoming experience for both pets and their owners. If you are passionate about contributing to the well‑being of animals and are committed to upholding the highest standards of service, we invite you to explore this exciting opportunity with us at BVER.

Current need: Thursday/Friday/Saturday 1:00pm - 1:00am

Responsibilities

• Foster a culture built on our values.
• Greet and welcome clients with a friendly and professional demeanor.
• Schedule appointments and manage the appointment calendar efficiently.
• Answer phone calls, address inquiries, and provide information about our services.
• Coordinate with veterinary staff to ensure smooth workflow in the reception area.
• Process client payments and maintain accurate financial records.
• Assist in managing patient records and updating information in the system.
• Maintain cleanliness and organization in the reception area.
• Comply with all practice policies and procedures.
• Perform other duties as assigned.

Qualifications: Minimum Qualifications/Requirements

• Previous experience in a customer service role, preferably in a veterinary setting.
• Excellent communication and interpersonal skills.
• Strong organizational, multitasking abilities, and a high attention to detail.
• Proficient computer skills, including knowledge of veterinary management software.
• Compassion for animals and a genuine interest in their well‑being.
• Ability to work in a fast‑paced environment and handle stressful situations with professionalism.

Benefits

• Competitive salary
• Quarterly bonus potential
• 401(k) with employer match
• Medical, dental and vision insurance
• Life insurance
• Employee discounts on veterinary services
• Paid time off
• Opportunities for professional development
• Supportive and collaborative team environment
• And much more!

Physical Demands

While performing the duties of this job, the team member is regularly required to talk and hear. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. Must be able to lift up to 30 lbs. unassisted, 75 lbs. with assistance. The working environment may be stressful with aggressive, frightened, abused or injured pets that may bite or scratch. Must be able to work flexible hours including evenings and weekends.

Supervisory Responsibilities

None

Equal Opportunity Employer

Bridgetown Veterinary Emergency and Referral (BVER) is an equal opportunity employer. We embrace diversity and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. Our commitment to inclusivity enhances our work environment and strengthens our ability to deliver exceptional veterinary care. If you require accommodation during the application process, please inform us, and we will ensure your needs are met. Join BVER, where diversity is valued, and everyone's contributions are respected.