Customer Service Representative

U-Haul; Port Townsend (WA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Paid holidays

Job summary

U-Haul is seeking a Customer Service Representative in Port Townsend, WA, to be the face of our service and assist customers with rentals and equipment. You will inspect, maintain, and dispatch vehicles using U‑Scan technology, ensuring a smooth experience for customers on their journeys.

The role includes benz for education on the job, bonus opportunities, and a path for growth within the company, with a focus on safety and customer satisfaction.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone-based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Skills

Valid driver's license

Education

High school diploma or equivalent

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Compensation Range: $17.13 to $18.00 Hourly Location: 14082 Airport Cutoff Rd, Port Townsend, Washington 98368 United States of America Are you a people person? Do you love helping others? U‑Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U‑Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U‑Haul Holding Company, and its family of companies including U‑Haul International, Inc. (“U‑Haul”), continually strives to create a culture of health and wellness.

U‑Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment)
• Drive a forklift (certification offered through U‑Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Customer Service Representative Minimum Qualifications:

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Consistent with applicable state law, U‑Haul will not hire or re‑hire individuals who use nicotine products. The states in which U‑Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U‑Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U‑Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U‑Haul has been serving do‑it‑yourself movers and their households. Like many other successful ventures, the concept for U‑Haul was generated out of need. After World War II, there existed the widespread need for do‑it‑yourself moving equipment that would be available on a one‑way, nationwide basis. U‑Haul co‑founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U‑Haul trailers. In the process, an industry was born.