Customer Service Representative

firstfedcareers; Port Townsend (WA); On-site; USD 25,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k match

Gym membership reimbursement

Job summary

First Fed is a local community bank with 15 locations in Western Washington, recognized for workplace excellence and philanthropy. The CSR roles involve handling cash, delivering exceptional service, and guiding clients to suitable banking products across multiple branches as needed.

The position emphasizes accuracy, regulatory adherence, and strong customer interactions, with opportunities across CSR I and CSR II levels and potential for growth within a community-focused team.

Qualifications

• High school diploma or equivalent.
• Bilingual English/Spanish skills are a plus but not required.
• CSR I – up to one year of cash handling, retail banking, or customer service experience.
• CSR II – one to two and a half years of teller or retail banking experience.

Responsibilities

• Deliver a professional, welcoming, and service-focused experience for clients and visitors.
• Process deposits, withdrawals, payments, transfers, and other teller transactions accurately and efficiently.
• Build client relationships by identifying financial needs and making referrals for banking products and services.
• Maintain a balanced cash drawer and safeguard cash and negotiable instruments.
• Resolve routine client questions and concerns and escalate complex issues as needed.
• Perform vault transactions, cash ordering, currency/coin shipment, and teller distribution as assigned.
• Maintain reliable attendance to support branch staffing.
• Support branch initiatives and perform additional duties as assigned.

Skills

Customer service

Cash handling

Attention to detail

Multitasking

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Who We Are

First Fed is a local community bank on an exciting growth trajectory with 15 locations including 11 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest, Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula. We also received a Best-In-State bank award from Forbes.

For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non‑profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!

We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award‑winning team!

Our Values

Optimism: We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative: We are self‑starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect: We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth: We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership: We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Position Purpose:

The Customer Service Representative (CSR) delivers exceptional client experience by accurately processing financial transactions, identifying client needs, and recommending appropriate banking products and services. This role supports branch operations through efficient cash handling, adherence to policies and regulatory requirements, and strong day‑to‑day service execution. Float CSRs will be assigned to work from multiple branch locations based on business needs.

Essential Functions:

• Deliver a professional, welcoming, and service‑focused experience for clients and visitors in every interaction.
• Process deposits, withdrawals, payments, transfers, and other routine teller transactions accurately, efficiently, and in accordance with established policies and procedures.
• Build client relationships by identifying financial needs and making thoughtful referrals for banking products and services that align with client goals.
• Maintain a balanced cash drawer and safeguard negotiable instruments, cash, and other assets in accordance with security and control standards.
• Resolve routine client questions and concerns promptly and elevate more complex issues to the appropriate team member for timely resolution.
• Perform operational duties such as vault transactions, cash ordering, currency and coin shipment, and teller cash distribution as assigned.
• Maintain reliable attendance and punctuality to support branch staffing and service levels.
• Support branch and bank initiatives and perform additional duties as assigned.

Qualifications/Requirements:

• High school diploma or equivalent required.
• Bilingual English/Spanish skills are a plus but not required.
• CSR I – Typically requires up to one year of cash handling, retail banking, or customer service experience.
• CSR II – Typically requires one to two and a half years of teller or retail banking experience demonstrating strong transaction accuracy, client service, and operational reliability.
• Professional, courteous, and client‑focused demeanor.
• Strong listening, communication, and interpersonal skills.
• Ability to work effectively in a client-facing environment while maintaining accuracy and attention to detail.
• May be able to identify client needs and make appropriate product and service referrals.
• Proficient keyboarding, ten‑key, and basic computer skills, including familiarity with Microsoft Office applications.
• Strong organizational skills, sound judgment, and commitment to confidentiality.
• Ability to meet bonding requirements for employment purposes as needed.
• Ability and willingness to work Saturdays and support multiple branch locations as needed.
• Valid Washington driver’s license required for float or multi‑location assignments.

Physical Requirements:

This position requires the ability to operate standard office and banking equipment, including computers, printers, telephones, and cash handling devices. The role also requires clear verbal and written communication with clients, colleagues, and business partners. Work is performed in a branch environment and may involve standing or sitting for extended periods, moving currency or coin, and performing repetitive hand movements associated with keyboard and teller functions.

Pay Range

CSR I

• The pay range for this position is $18.00-$30.60
• The typical hiring range for this position is $18.00 – $20.66

CSRII

• The pay range for this position is $19.44-$33.05
• The typical hiring range for this position is $19.44-$22.31
• The incentive plan for this position is the Community Banking Incentive plan. It is paid out quarterly with a 7.5% target payout.
• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers

As a community Bank, we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity, and it’s important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor, and the Employee Polygraph Protection Act.