Customer Service Representative

U-Haul; Plainville (CT); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Health insurance & prescription plans, if eligible

Paid holidays, vacation, and sick days, if eligible

Gym Reimbursement Program

Career stability

$100 hiring bonus

$300 cash bonus upon certification completion

Job summary

U-Haul is looking for a part-time Customer Service Representative in Plainville, Connecticut, offering $17 per hour with flexible hours. The role involves assisting customers, managing rentals using U-Scan technology, and conducting equipment inspections. Candidates must have a valid Connecticut driver's license and a high school diploma. Additional perks include health insurance, life insurance, and various reimbursement programs. U-Haul emphasizes career stability and growth opportunities.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center.
• Use smartphone-based U-Scan technology to manage rentals.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot.
• Prepare rental invoices.

Skills

Customer assistance

Use of technology

Equipment maintenance

Education

High school diploma or equivalent

Tools

U‑Scan technology

Forklift

Job description

This is a part‑time position with available hours between 17-22 per week. Everyone starts out at $17 per hour with pay raises upon completion of training and certification. Priority is given to those with open availability or nights and weekend availability. All candidates must have a valid state of Connecticut driver’s license.

Are you a people person? Do you love helping others? U‑Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul company’s exceptional service and to ensure that customers get all the help they need on their journeys by inspecting and maintaining equipment, as well as assisting customers, using up‑to‑date technology to dispatch and return equipment. This position offers on‑the‑job education.

Our motto is Hire Fast, Pay Fast. You can start today and get paid today! Schedule two hands‑on working interviews and get paid for each. We also offer a $100 hiring bonus. In addition, we offer a $300 cash bonus, paid upon completion of U‑Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores within 45 days of your hire date.

U‑Haul Offers

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) savings plan
• Employee stock ownership plan (ESOP)
• 24‑hour physician available for kids
• Dental & vision plans
• Business travel insurance
• You Matter EAP
• LifeLock identity theft protection
• Critical illness/group accident insurance
• Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Customer Service Representative Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.