Customer Service Representative

U-Haul; Plainfield (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & prescription plans

Paid holidays, vacation, and sick days

Life and dental insurance

401(k) savings plan

Employee Stock Ownership Plan (ESOP)

Discounts on various products and services

Job summary

A leading rental service provider in Plainfield, New Jersey is seeking a bilingual Customer Service Representative. You will be responsible for providing exceptional service and assisting customers with U-Haul products. The position includes paid interviews and bonuses. The ideal candidate should have a valid driver’s license and a high school diploma. This job offers career stability, opportunities for advancement, and various employee benefits including health insurance and a 401(k) plan.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot.
• Answer questions and educate customers about products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Participate in ongoing continuous U‑Haul education.
• Assist with self‑storage operations.

Skills

Bilingual (English/Spanish)

Customer service skills

Technical skills (smartphone-based technology)

Education

High school diploma or equivalent

Job description

Customer Service Representative

U‑Haul is searching for a bilingual (English/Spanish) team member to provide excellent customer service. You will be the face of U‑Haul’s exceptional service, ensuring customers get all the help they need on their journeys by inspecting and maintaining equipment and assisting with dispatch and return of equipment. This position offers on‑the‑job education.

Hiring Details: Our motto is Hire Fast, Pay Fast. You can start today and get paid today! There are two hands‑on working interviews, each paid, and a $100 hiring bonus. Additionally, upon completion of U‑Haul Equipment Inspection and Verification through the 1‑2‑3 Punch Certification Program at retail stores, you will receive a $300 cash bonus.

U‑Haul Offers

• Career stability
• Opportunities for advancement
• Mindset App reimbursement
• Gym reimbursement program
• Health insurance & prescription plans (if eligible)
• Paid holidays, vacation, and sick days (if eligible)
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) savings plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & vision plans
• Business travel insurance
• You Matter EAP
• LifeLock identity theft protection
• Critical illness/group accident insurance
• Dave Ramsey’s SmartDollar program

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers about products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.
• Assist with self‑storage operations, including offering and selling storage units, supporting current customers with account questions and payments, and making payment reminder or collection calls as needed.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.

Physical Demands

Some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs, assisted or unassisted.