Customer Service Representative

G&M Oil Company Inc.; Placentia (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

G&M Oil Company Inc. is seeking a customer-focused associate to join the team. You will perform point-of-sale transactions, assist customers, stock shelves, and maintain a clean, safe store environment.

The role requires basic math, English communication, and reliable availability for various shifts. Prior POS experience is a plus, and you will follow company procedures on safety and compliance.

Qualifications

• High school diploma or GED equivalent.
• Excellent computer skills / competency in PDI Enterprise POS.
• Excellent interpersonal skills.
• Ability to learn simple tasks quickly and work with little supervision.
• Basic math skills.
• Food Handlers Permit, if required by store/county.
• Ability to communicate in English.
• Open availability to work all shifts within district when needed.

Responsibilities

• Operate POS (cash register and fuel console) accurately and handle money and payments.
• Perform service transactions per policy: credit card, coupons, vendor check-in, alcohol, tobacco and lottery sales, and fast food.
• Check ID for restricted items per policy.
• Participate in sales promotions and campaigns; practice suggestive selling.
• Ensure compliance with local, state, and federal laws governing store operations.
• Maintain neat appearance; wear uniform and name tag.
• Prepare hot food items as designated by Store Manager; assist with condiment bar and food freshness.
• Ensure store cleanliness and safety; manage restrooms and waste.
• Receive deliveries; stock shelves and backroom supplies.
• Re-stock merchandise to prevent holes on shelves.
• Inspect perishable products for freshness and rotation.
• Follow safety procedures and incident reporting; participate in team activities.
• Perform night-shift duties including cleaning drains and floors if applicable.

Skills

Customer service

English communication

Multitasking

Basic math

Computer skills

Education

High school diploma or GED

Tools

PDI Enterprise POS

Job description

Career Opportunities with G&M Oil Company Inc.

A great place to work.

Careers At G&M Oil Company Inc.

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

This position requires an individual who can provide exceptional customer service according to G&M corporate standards and instruction from management. Someone who has the ability to multitask and is comfortable working as part of a team to create an overall friendly, safe and clean environment for both customers and employees.

Take measures to preserve the safety of employees and all others in the work location. Conduct sales transactions accurately and quickly. Enter all transactions into the register, accept payments and account for all funds.

• Operate POS (cash register and fuel console) precisely and accurately handle money and other types of payment received for product sold.
• Perform the following service transactions in accordance with company policy: credit card transactions, manufacturer coupon redemption, vendor check-in, alcohol, tobacco and lottery sales, and fast food sales.
• Check identification for alcohol, tobacco and lottery products according to company policy.
• Actively participate in all sales promotions and other campaigns. Practice suggestive selling and build customer relations. Be aware of sales goals and performance against those goals.
• Review and adhere to all city, county, state, and federal laws affecting store operations.
• Maintain a neat personal appearance and wear company uniform and name tag at all times.
• Preparation of hot food items in accordance with current procedures as designated by Store Manager. This may include preparing food, maintaining condiment bar, monitoring fresh food availability, and other duties assigned by the Store Manager.
• Ensure that the store is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition. Maintain a neat and clean store inside and out.
• Sweep floors and spot mop as well as clean mop water as needed and before changing shifts.
• Wipe down Fuel Delivery area using orange safety vest and cones; wipe down pumps and change outside water/trash when needed.
• Ensure restroom is spot checked often and restocked when needed.
• Perform regular cleaning of counter surfaces, store equipment, trash (inside and out), floors and all other duties as assigned by Store Manager while using appropriate cleaning/safety equipment.
• Front Face Cooler and Hydrazone as well as dust merchandise.
• Clean all station windows.
• Straighten and organize backroom supplies and equipment as needed.
• Receive product deliveries from vendors: move, sort, and stack cases using proper lift techniques.
• Stock shelves with new merchandise, this includes Front face cooler, Hydrazone and entire store as needed.
• Wipe down all counters, food warmers, microwaves and keep all trays clean (No liquid).
• Re-stock merchandise as needed to ensure no holes or sparse shelves.
• Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation.
• Perform regular cleaning of counter surfaces, store equipment, empty trash and check restrooms as needed.
• Follow company policy on robbery/violence prevention and safety. Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol e.g. MySupport. Participate in all store sales building, customer service, and team-building activities.
• When working the night shift as 3rd shift, clean drains, sweep and mop entire floor as well as clean mop water as needed and before changing shifts.
• No matter the shift, an employee must be prepared to perform all other duties as assigned by Store Manager.

Qualifications/Requirements:

• A high school diploma or GED equivalent.
• Excellent computer skills / competency in PDI Enterprise POS (evaluation required).
• Excellent interpersonal skills.
• Ability to learn simple tasks quickly and work with little or no supervision.
• Basic math skills.
• Food Handlers Permit, if required by store/county.
• Ability to communicate (verbally and in writing) in English.
• Have open availability to work all shifts as needed at home store and other stores within district when the need arises.

Physical Demands & Work Environment:

• Work is performed in a Retail environment.
• Must be able to stand and/or walk for entire shift.
• Ability to lift and/or carry up to 50 pounds from ground to waist level.
• Ability to bend at waist with some twisting during workday.
• Ability to work with arms bent all day.
• Ability to stoop, kneel, and/or crouch while working.
• Ability to push and pull with arms up to a force of 20 pounds (i.e. utilizing a hand truck).
• Ability to grasp, reach and manipulate objects with hands throughout workday; requires hand-eye coordination and may require bilateral coordination of hands.