Customer Service Representative

Pomona College; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training provided

Mentorship

Advancement opportunities

Merit-based earnings potential

Job summary

Pomona College in Phoenix, AZ seeks entry-level Customer Service Representatives to represent clients at retail locations, events, and community outreach. This in-person role offers hands-on training, ongoing mentorship, and potential for advancement based on performance.

You will engage customers face-to-face, educate them about products and promotions, support sales objectives, and collaborate with team leaders to achieve targets in a fast-paced environment. No prior experience required.

Qualifications

• Strong communication and interpersonal skills are essential.
• Able to maintain a professional appearance and demeanor.
• Reliability in commuting to the Phoenix office is required.
• Comfort with a fast-paced, customer-facing environment.
• Willingness to learn and grow through mentorship.

Responsibilities

• Represent Pomona College clients at retail stores, pop-up events, and campaigns.
• Engage directly with customers in person and build rapport.
• Educate customers on products, services, and promotions.
• Answer questions and provide exceptional customer service.
• Assist with event setup, materials, and campaign execution.
• Generate new customer interest and support sales objectives.
• Collaborate with team leaders to hit individual and team goals.

Skills

Strong communication

Interpersonal skills

Goal-oriented

Professional appearance

Reliable transportation

Fast-paced environment

Job description

and the job listing Expires on August 28, 2026

Phoenix, AZ | Full-Time | In-Person | Paid Training Provided

Are you looking to build professional experience in customer service, sales, marketing, and communication? We’re hiring motivated individuals to join our team as Customer Service Representatives in Phoenix, AZ.

This is an entry-level, in-person role where you’ll represent clients at retail locations, promotional events, and community outreach campaigns. You’ll interact directly with customers, help educate them about products and services, and contribute to customer acquisition and sales goals.

No previous experience is required. We provide comprehensive training, ongoing mentorship, and opportunities for advancement based on performance.

What You’ll Do

• Represent client brands at retail stores, pop-up events, and promotional campaigns
• Engage directly with customers in a face-to-face environment
• Educate customers on current products, services, and promotions
• Answer questions and provide exceptional customer service
• Assist with event setup, presentation materials, and campaign execution
• Generate new customer interest and support sales objectives
• Work closely with team leaders to achieve individual and team goals

What You’ll Learn

This position offers hands-on experience in:

• Customer Service
• Sales & Business Development
• Marketing & Brand Promotion
• Public Speaking & Communication
• Relationship Building
• Leadership Development

Qualifications

• Strong communication and interpersonal skills
• Positive attitude and willingness to learn
• Goal-oriented mindset and strong work ethic
• Ability to thrive in a fast-paced, customer-facing environment
• Professional appearance and demeanor
• Reliable transportation and the ability to commute to our Phoenix office
• Availability to begin within the next two weeks is preferred
• Performance-based earning potential
• Ongoing mentorship from experienced team leaders
• Merit-based advancement opportunities
• Leadership development and management training for high performers

Ideal Candidates

We encourage applications from students, recent graduates, and individuals interested in careers such as:

• Marketing
• Business
• Communications
• Public Relations
• Customer Success
• Hospitality
• Retail Management

No prior experience is necessary. We are looking for motivated individuals eager to learn, develop professional skills, and grow in a performance-driven environment.