Customer Service Representative

Central Bancompany; Ozark (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Bancompany is seeking an engaging Banking Associate to grow customer relationships by identifying financial needs and guiding them to suitable solutions.

In this on-site role at Ozark, MO, you will process accounts, answer questions, and participate in sales initiatives while ensuring compliance with bank policies.

Strong communication, organization, and discretion are essential; high school diploma required and PC/typing proficiency expected.

Qualifications

• High school education or equivalent.
• Strong interpersonal relations with the ability to work with customers and employees in a cooperative manner using excellent verbal, listening and communication skills.
• Provide Legendary Service that exceeds expectations at every opportunity.

Responsibilities

• Build customer relationships and identify financial needs.
• Process customer transactions including account openings and maintenance.
• Participate in sales program and achieve sales goals; attend sales training.
• Make referrals to other banking products and services.
• Maintain outbound calls to grow and retain relationships.
• Attend ongoing training and development.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

PC

Typing

Job description

Description

POSITION SUMMARY:

This position offers an exciting opportunity for candidates who enjoy developing relationships with customers by identifying ways to meet their financial needs and assist in resolving customer sales and service inquires that leads to improved satisfaction and sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Conduct relationships and activities consistent with established bank policies, procedures and systems, the corporate Code of Conduct, Bank Secrecy Act and all applicate State and Federal laws and regulations.

Provide a consistent legendary experience which includes uncovering customer's needs in a customer-centric manner and offering solutions of various bank products and services to meet customer's financial needs.

Answer questions, give explanations, and solve problems for customers face-to-face, over the phone and through correspondence.

Accurately and efficiently process customer transactions through account opening and account maintenance of both personal and business accounts.

Assist branch with achieving goals. Actively participate in the sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set sales goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services.

Achieve required levels of outbound phone calls to customers to help grow and retain relationships.

Participate in on-going training and development.

Other duties as assigned.

Qualifications

High school education or equivalent.

Possess good judgement and strong organizational skills. Ability to manage multiple responsibilities, prioritize, research and solve problems, attention to detail, and handle confidential information.

Strong interpersonal relations with the ability to work with customers and employees in a cooperative manner using excellent verbal, listening and communication skills.

Provide Legendary Service that exceeds expectations at every opportunity.

PC and typing skills required.