Customer Service Representative

SBM Management Services, LP; Owings Mills (MD); On-site; USD 21,000 - 22,000; Full time

Job summary

SBM Management Services, LP is seeking a Customer Service Representative in Owings Mills, MD to maintain cleanliness and sanitation across assigned areas. The role requires performing daily janitorial tasks, operating cleaning equipment, and upholding safety standards.

Strong reading and communication skills are valued, with a preference for bilingual candidates. A valid driver's license may be required for certain sites, and forklift certification could be beneficial.

Qualifications

• No formal education required; 3–6 months training or experience preferred, or equivalent combination.

Responsibilities

• Perform janitorial duties
• Operate motorized cleaning equipment
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Follow all protocols, company procedures, policies, and rules
• Understand customer service and satisfaction

Skills

Bilingual

Reading instructions

Communication skills

Cleaning methods

Equipment upkeep

Cleaning chemicals

Education

No formal education requirement

Tools

Forklift certification

Job description

Title: Customer Service Representative

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position.
• Understand reporting systems, and of the environment

Qualification

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/ or Experience:

No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations:

A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements. Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, and Abilities

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of the upkeep and care of the cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Shifts and Compensation

Monday to Friday, 9am to 5pm $15.00-$16.00 per hour

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers - SBM SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the-art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.