Customer Service Representative

Century Concrete; Overland Park (KS); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical & dental benefits

Retirement plan

Wellness programs

Inclusive culture

Job summary

Century Concrete, Inc., a CRH company, is seeking a proactive Customer Service Representative to join the closing shift team. You will be the friendly voice for customers, handle high volumes of calls, take orders accurately, and coordinate dispatch with sales, quality control, and operations.

We offer competitive pay starting at $25/hr (DOE), plus safety-focused benefits and growth opportunities within a collaborative environment.

Qualifications

• 2–4 years of dispatch or customer service experience.

Responsibilities

• Answer calls promptly and professionally.
• Manage high volume of calls for foremen, plant and worksite teams, and external customers.
• Accurately take and process orders with delivery details.

Skills

Customer service

Dispatch

Communication

Problem-solving

Education

High school diploma or GED

Tools

Dispatch systems

Computer monitoring

Job description

Century Concrete, Inc., a CRH company, has operated since 1982. By building solid partnerships with our communities, customers, and employees, we have nurtured solid growth. With safety first, our priority is to attract, develop and retain talented employees through a culture of high performance, career building opportunities based on mutual commitment and a balanced, high quality of life.

Join Our Dynamic Team – Competitive Pay Starting at $25/hr (DOE)

Are you a proactive problem-solver with a passion for delivering outstanding customer service? We're seeking an experienced Customer Service Representative (CSR) to join our closing shift team. If you thrive in fast-paced environments, enjoy collaborating with diverse teams, and want a role where your expertise impacts business operations every day, this opportunity is for you.

Why Join Us?

• Competitive pay: Starting at $25/hr, based on experience
• Growth opportunities: Advance your career in a supportive and collaborative environment
• Team culture: Work with dedicated professionals who value your input and initiative
• Impact: Play a key role in our daily operations and customer relationships
• Commitment to safety: We prioritize your well-being and provide training, guidance, and resources

What You'll Do

• Be the friendly, knowledgeable voice our customers rely on – answering calls promptly and professionally.
• Manage a high volume of calls, providing expert service to company foremen, plant and worksite teams, and external customers.
• Accurately take and process orders, ensuring detailed delivery and product information is captured every time.
• Efficiently scheduled driver orders to maximize customer satisfaction and operational excellence.
• Build lasting relationships with customers, problem-solve order inquiries, and proactively address concerns.
• Monitor dispatch operations, communicate delivery updates, and reschedule as needed for optimal service.
• Reach out to customers for specific order details and encourage new or repeat business.
• Collaborate closely with sales, quality control, and operations to ensure seamless service delivery.
• Take on varied responsibilities and assist teammates and supervisors as needed.
• Maintain reliable attendance and consistency, embodying our commitment to excellence.

What We're Looking For

• Proven experience (2-4 years) in dispatch or customer service roles, preferably in the concrete or ready-mix industry.
• High school diploma or GED required; AA degree or college-level coursework preferred.
• Valid state driver’s license and clean driving record.
• Minimum age: 18 years.
• Ability to pass pre-employment physical, drug screening, and background check.
• Willingness to work 50-55 hours per week, including weekends (rotational schedule).
• Adaptability to change priorities and a positive, team-oriented attitude.
• Strong communicator with excellent attention to detail, organization, and decision-making skills.
• Resourceful, independent thinkers who thrive under pressure and respond effectively to challenges.
• Technologically savvy, with proficiency in computer monitoring and dispatch systems.
• General knowledge of concrete and related industry practices a plus.

We value diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodation will be provided to enable individuals with disabilities to perform essential job functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• Aninclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Century Concrete Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.