Customer Service Representative

WCM White Cap Management LLC; Orlando (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

White Cap is seeking a Logistics Coordinator to manage the lifecycle of customer projects alongside the Sales team. You will handle quotes, orders, shipments, billing, and stock checks while coordinating with operations, transportation, engineering, and finance to keep projects moving smoothly.

Under supervision, you will process exports/imports, manage invoicing, track backorders, and ensure inventory accuracy.

Qualifications

• HS Diploma or GED strongly preferred.
• 1-2 years in area of responsibility.
• Proficient in Microsoft Office.
• Knowledge of invoicing and customer service.

Responsibilities

• Process quotes, orders, shipments, and billing.
• Coordinate exports/imports and ship-to information setup.
• Handle inquiries from customers and internal teams.
• Run periodic system reports for invoicing and billing.
• Ensure inventory accuracy with operations.
• Address backorders and resolve damages/shortages.

Skills

Customer service

Multitasking

Communication

Microsoft Office

Attention to detail

Education

HS Diploma or GED

Tools

Excel

Billing software

Job description

Job Summary

Responsible for the lifecycle of all projects in conjunction with their Sales Representatives. Works directly with the sales team and customers by processing quotes, orders, shipments, billing, stock checks, credits, job audits, and close-outs. Works and coordinates directly with operations, transportation, engineering, credit, and the finance team to keep projects moving forward smoothly.

Major Tasks, Responsibilities and Key Accountabilities

Responsible for handling a high volume of inquiries from both external and internal customers, including those from the sales team, operations, engineering, accounts receivable, and upper management. Communicates and follows up with the sales team and customers regarding order status. Records all quotes, rental agreements, and sales orders from the sales team or customers, as well as customer "ship to" information setup. Coordinates shipments, billing, credits, and collections processing and research. Responsible for running weekly, bi-weekly, and monthly designated system reports to insure accurate and on time billing. Ensures all rental and/or sales transactions are shipped completely and correctly. Communicate and follow-up on any backorders immediately with sales team. Coordinate and process appropriate documentation for national and internal export and import shipments. Process returns and invoicing. Address damages and shortages with sales and/or the customer. Works closely with operations to ensure inventory accuracy.

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Frequent periods are spent standing or sitting in the same location with some opportunity to move about. Occasionally there may be a requirement to stoop or lift light material or equipment (typically less than 8 pounds). Typically requires overnight travel less than 5% of the time.

Education and Experience

HS Diploma or GED strongly preferred. 1-2 years of experience in area of responsibility.

Preferred Qualifications

• Must be able to work between the hours of 7:30 AM - 4 PM (30-minute lunch break)
• Must be able to work independently with little to no supervision
• Proficient in Microsoft Office (Email, Excel, Word Documents)
• Knowledge of invoicing
• Customer Service experience
• Good Math skills
• Multitasking skills

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets.

White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers.

For more information about White Cap, visit about.whitecap.com.