Customer Service Representative

PLS; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Opportunities for advancement

Ongoing training

Job summary

PLS is looking for Customer Service Representatives in Oklahoma City. The role involves delivering superior customer service, educating customers about our offerings, and ensuring compliance with regulations.

Ideal candidates will have a background in customer service within various industries and will possess exceptional attention to detail and a professional demeanor. Benefits include medical/dental/vision, 401(k), and training opportunities.

Qualifications

• Previous experience in hospitality, financial services, retail, or restaurant is preferred.
• Ability to engage with customers and provide tailored services.
• Professional appearance and demeanor.

Responsibilities

• Provide outstanding customer service to ensure repeat business.
• Educate customers on products and services.
• Maintain compliance with all regulations and policies.

Skills

Customer service experience

Attention to detail

Bilingual (English/Spanish)

Ability to multi-task

Job description

This job is located at: 7421 S. Pennsylvania Ave., Oklahoma City, OK 73159

PLS is a leading retail‑service provider of financial services, headquartered in Chicago and operating over 200 centers in 12 states.

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS, accountable for delivering superior customer service, educating customers on our products and services, maintaining quality standards, and complying with all policies.

Job Responsibilities

• Providing outstanding customer service to ensure repeat business.
• Educating customers on our products and services.
• Ensuring all transactions are completed in compliance with federal, state, and local regulations.
• Following company policies and procedures.
• Maintaining a balanced cash drawer.
• Completing all transactions accurately, including cash handling.
• Using our point‑of‑sale system to access information and process transactions.
• Resolving customer complaints or referring complaints to the Store Manager for resolution.
• Helping to maintain a neat and clean store environment for customers and team members.
• Performing other duties as instructed by management.

Job Requirements

• Previous customer service experience in hospitality, financial services, retail or restaurant is preferred.
• Ability, willingness, and comfort to engage with customers.
• Ability to offer products and services to customers based on their needs.
• Exceptional attention to detail and ability to multi‑task.
• Professional appearance and demeanor.
• Must be honest and have integrity.
• Able to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency is required.
• English/Spanish bilingual is a plus.

Physical Requirements

• Must be able to stand for extended periods.
• Ability to lift up to 15 lbs. with little assistance.
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your recruiter or a member of our Human Resources team at [e-mail] to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.