Customer Service Representative

Gerber Collision & Glass; North Olmsted (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

6 paid holidays

Insurance from day 1

401(k) with match

Short-term disability & life insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Ohio is seeking a Customer Service Representative to assist customers, schedule appointments, coordinate with Auto Glass Technicians, and maintain accurate customer records. This role requires organization, dependability, and the ability to thrive in a fast-paced, customer-facing environment while helping the team meet production and service goals.

Experience with dashboards and CRM is a plus, and strong communication and multitasking are essential.

Qualifications

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.

Responsibilities

• Handle customer interactions in person and over the phone.
• Schedule appointments with a sense of urgency.
• Maintain regular communication with Auto Glass Technicians.
• Enter sales information and update customer records.
• Provide quotes for installation and repair services.
• Help team meet shop production goals and budget objectives.
• Complete work orders and keep records accurate.
• Maintain a clean, organized store environment.
• Support inventory checks, parts deliveries, and job confirmations.
• Coordinate with technicians and Inside Sales teams.

Skills

Strong communication

Multitasking

Customer-facing experience

Education

High school diploma or GED

Tools

CRM software

Dashboards

Job description

Built with Intent. Driven by YOU.

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

Glass America is seeking a Customer Service Representative to support daily shop operations by professionally assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable, and technology-comfortable individual who thrives in a fast-paced, customer-facing environment and is motivated to help the team meet production and service goals.

Key Job Responsibilities

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Have a sense of urgency when scheduling customer appointments.
• Maintain regular communication with Auto Glass Technicians in the field
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Follow our step by step process to provide quotes on our competitively priced installation and repair services
• Take proactive actions to help your team meet shop production goals and budgetary objectives.
• Complete work orders, enter customer information, and keep records accurate and up to date
• Maintain a clean, well-organized, customer-ready store environment
• Support inventory checks, part deliveries, and job confirmations as needed
• Work closely with your technicians, market leadership, and Inside Sales teams

Education And/or Experience Required

• 1–3 years of retail, auto service, call center, or customer-facing experience
• Ability to manage multiple priorities in a fast-moving environment
• Experience using dashboards, performance tools, and CRM systems

Required Skills/Abilities

• Ability to multitask between walk-in customers, phone calls, and technician support
• Use performance insights and data to coach, recognize wins, and improve results
• Strong communication and listening skills
• Ability to stand and move around the store for extended periods
• A professional appearance and willingness to wear provided PPE
• Ability to stand and move around the store for extended periods

Preferred Education And/or Experiencees

• 1–3 years of sales, retail, auto service, call center, or customer-facing experience
• High school diploma or GED

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Hourly $16 - $20