Customer Service Representative

Vallen Distribution; North Berwick (ME); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match up to 6%

Paid Time Off

Parental Leave

Tuition Reimbursement

Employee Discounts

Job summary

Vallen Distribution is seeking a Customer Service Representative to support procurement at a customer site. You will purchase products and materials meeting price, quality, timing, and supply reliability standards.

Role emphasizes vendor coordination, order tracking, and effective communication with suppliers and customers. A strong eye for detail and independence in execution are essential for success.

Qualifications

• High school diploma or equivalent; 1+ years procurement experience preferred.
• Experience with ERP and Inventory Management applications.
• Strong attention to detail, organizational and execution skills.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.

Responsibilities

• Perform procurement activities to meet customer demand in line with purchasing strategies.
• Assess existing orders to determine action for expediting or de-expediting for delivery.
• Place purchase requisitions and vendor purchase orders.
• Research and recommend vendors/items to meet specifications, price, and delivery standards.
• Monitor quality and timeliness of products; coordinate returns or replacements.
• Follow up on purchase orders with vendors and communicate status to customers.
• Maintain relationships with suppliers and customers.
• Resolve account payables nonconformance with suppliers.
• Identify opportunities for customer cost savings and document them.
• Follow all SOPs and maintain a professional, clean worksite.
• Perform other duties as assigned.

Skills

Procurement

Vendor management

ERP systems

Attention to detail

MS-Office

Communication skills

Independent work

Education

High school diploma or equivalent

1+ years procurement experience

Tools

ERP software

Inventory management systems

Job description

life insurance, vision insurance, parental leave, paid time off, sick time, tuition reimbursement, 401(k)

Aug 11, 2026

Why Join Our Team?

At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Benefits at Vallen

• Medical, Dental, and Vision Insurance


• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage


• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)


• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents


• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)


• Health Care and Dependent Care Flexible Spending Accounts


• Paid Time Off (Vacation and Sick Days): 80-160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40-56 hours of sick time per year based on seniority and advanced upon hire.


• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays


• Employee Assistance Program


• Employee Resource Groups for networking and team building


• Tuition Reimbursement Program


• Employee Referral Program


• Safety shoe and safety glasses reimbursement (based on position)


• Employee discounts through BenefitHub


• Vallen complies with all minimum wage laws


• We accept applications on an ongoing basis

Position Summary:

Join our exciting & dedicated team at Vallen as a Customer Service Representative (CSR). In this position, you will work at a customer location and are responsible for providing exceptional service to Vallen's customers by purchasing products, goods, and materials that meet the organization's exceptional standards of price, quality, timing, and reliability of supply.

Essential Job Duties and Responsibilities:

• Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen's purchasing strategies.
  
  
  
  • Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
  
  
  • Place purchase requisitions and vendor purchase orders.
  
  
  
  


• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.


• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.


• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.


• Communicate with vendors to resolve problems with timeliness and product quality.


• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.


• Research and resolve account payables nonconformance with suppliers.


• Identify opportunities for and document customer cost savings.


• Follow all Vallen and customer Standard Operating Procedures.


• Adhere to operating practices; ensure worksite is professional, clean and neat always.


• Perform other duties as assigned.

Job Qualifications:

• High school diploma or equivalent. 1+ years of experience in the field of Procurement preferred.


• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.


• Self-starter with the ability to work independently.


• Strong attention to detail and accuracy.


• Demonstrated strong attention to detail, organizational and execution skills.


• Proficiency with MS-Office products.


• Strong verbal and written communication skills.


• Willing to learn

Work Environment & Physical Demands:

• Long periods of time working on a computer and performing repetitive key-boarding activities.


• Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.


• Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).


• Overtime hours may be required with little advanced notice.


• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may be required to occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color.

Target Pay Range: $19.00-$22.00

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Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity