Customer Service Representative

Gerber Payroll Services, Inc.; Newnan (GA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid parental leave

Medical, dental & vision insurance

401(k) with company match

Short-term disability & life insurance

Education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver exceptional customer experiences and coordinate with customers, insurance partners, and repair teams.

You will manage appointment scheduling, repair authorizations, and documentation, while maintaining accurate notes in CCC One and ensuring proper rental data and ARMS synchronization.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred: 1 year in auto body or related customer service.
• Proven multitasking ability in fast-paced environments.
• Strong written and verbal communication skills.

Responsibilities

• Provide exceptional customer experience and manage relationships with customers and insurance companies.
• Schedule vehicle repair appointments using CCC One and other tools.
• Obtain repair authorization documentation and assist with vehicle disassembly readiness.
• Prepare repair orders with required checklists and rental indicators.
• Record communications with customers/insurance partners in CCC One.
• Update CCC One with rental information and ensure ARMS entries are synchronized.

Skills

Multitasking

Attention to detail

Office equipment

Written & verbal communication

Sales drive

Customer service

Education

High School Diploma or GED

1 year experience in similar role

Preferred: 1 year auto body environment

Tools

CCC One

ARMS (Rental management)

Job description

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU.

Ready to grow with a team that’s built for your success?

Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our \"Greater Team\" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

• Ensure consistent execution of WOW (Wow Operating Way) plan.


• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)


• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.


• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).


• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.


• Confirms car rental information and updates CCC One with rental car usage information.


• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

• High School Diploma or GED (General Education Diploma)


• Minimum: 1 year experience in a similar role such as administration assistant.


• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.


• Strong attention to detail with a high degree of accuracy.


• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans


• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week


• 6 paid holidays annually


• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1


• 401(k) Retirement Plan with company match


• Employer Paid Short-Term Disability & Life Insurance


• Additional Voluntary Life Insurance


• Continuing Education Opportunities


• Free Prescription or Non-Prescription Safety Glasses annually


• Annual Voluntary Uniform Stipend


• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$16- 23/ Hour

Compensation is commensurate with skill, education and experience.

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.