Customer Service Representative

Planet Fitness; New Iberia (LA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and one family member or friend

Employee Appreciation Program

Advancement Opportunities

Dollars for Scholars Program

Short Term Disability Insurance

Critical Illness Insurance

Accident Insurance

Pet Insurance

HSA

Job summary

An established industry player is seeking a Customer Service Representative to create a welcoming environment for members and guests. In this role, you will be responsible for new member sales and ensuring a positive experience through exceptional customer service. Your duties will include greeting potential members, managing front desk tasks, and addressing member inquiries. This position offers a chance to be part of a supportive team that values your contributions and provides opportunities for growth. If you have a passion for fitness and helping others, this is the perfect opportunity for you to thrive in a dynamic environment.

Qualifications

• Strong customer service skills and basic computer proficiency required.
• Ability to communicate effectively and solve problems.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk tasks including check-ins and answering calls.
• Assist with member services issues and maintain club cleanliness.

Skills

Customer Service Skills

Problem Solving

Listening Skills

Communication Skills

Basic Computer Proficiency

Education

High School Diploma or equivalent

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet/meet potential members, providing a great customer experience.
2. Handle front desk related tasks:
1. Answering phone calls in a polite and friendly manner to assist with questions or concerns.
2. Taking info calls and tours.
3. Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
3. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
4. Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

1. Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
2. Listening: actively listens to customers, empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
3. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
4. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
5. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

1. Honesty and good work ethic.
2. Strong customer service skills.
3. Basic computer proficiency.

Physical Demands

1. Standing and walking at least 75% of the shift.
2. Talking in person or on the phone at least 75% of the shift.
3. Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness