Customer Service Representative

Hughes Exterminators, Inc.; Naples (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Time off

11 paid holidays

401(k) with company match

Health, dental, and vision insurance

HSA and telemedicine

Disability and life insurance

Job summary

Hughes Exterminators, Inc. is seeking a full-time Customer Service Representative to deliver uncompromised service support and administrative assistance to internal and external Service Center customers. You will handle calls, scheduling, payments, and file updates to ensure a smooth operation.

We offer a robust benefits package including time off, holidays, retirement plans, health benefits, and life insurance, with competitive hourly wages based on experience.

Qualifications

• Proficient with Microsoft Office Suite and basic computer skills.
• High school diploma or equivalent required.
• Present a professional appearance.
• Able to work a 40-hour (minimum) workweek.
• Willing to work minimal overtime as needed.

Responsibilities

• Answer incoming calls and provide service center assistance to customers.
• Assist with scheduling services, processing payments, and updating customer files.
• Proactively contact customers to ensure technicians are scheduled and accounts are current.
• Maintain accurate records and support administrative tasks for the service center.

Skills

Microsoft Office Suite

Education

High school diploma or equivalent

Job description

Customer Service Representative

Hughes Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.

Our administrative representatives enjoy benefits including:

• generous time off,
• 11 paid holidays,
• 401(k) with company match, Roth IRA,
• medical, dental, and vision insurance,
• high deductible HSA,
• telemedicine,
• disability, cancer, and accident insurance.
• health & wellness suite
• company-paid + additional, optional, life insurance.

ABOUT OUR FAMILY OF BRANDS

Hughes Exterminators is part of the Arrow Exterminators family of brands. We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

As Arrow grows and exceeds industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

A DAY IN THE LIFE AS A Customer Service Representative

As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem-solving, and commitment to create an awesome experience in every interaction will ensure your success.

Minimum Qualifications

• Working knowledge of Microsoft Office Suite
• High school diploma or equivalent
• Present a professional appearance
• Able to work a 40-hour (minimum) workweek
• Willing to work minimal overtime as needed

We are an Equal Opportunity Employer

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Hughes Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.