Customer Service Representative

Woodycars; Naperville (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in Naperville is on the lookout for enthusiastic Customer Service Representatives to join their call center team. This role emphasizes exceptional customer service, where representatives will engage with customers through various communication channels, ensuring a positive experience. With a focus on community and customer satisfaction, this family-owned dealership offers a supportive work environment and an aggressive compensation plan. Ideal candidates will possess a friendly demeanor, excellent communication skills, and a goal-oriented mindset. If you are ready to make a difference and grow in a dynamic setting, this opportunity is perfect for you.

Benefits

401(k)

Health, Dental, Vision and Life Insurance

Paid Vacation

Employee Vehicle Purchase Discount

Positive Work Environment

Qualifications

• 2 years of previous customer service experience required.
• Excellent verbal, written, and interpersonal skills are a must.

Responsibilities

• Respond quickly to customers through phone, email, and text.
• Set appointments for sales and service.

Skills

Customer Service

Phone Etiquette

Multi-tasking

Basic Computer Skills

Typing Speed (40+ wpm)

Education

High School Diploma or Equivalent

Job description

Woody Buick GMC in Naperville is Chicaogland’s largest GM Dealership. We are a family-owned dealership focused on customer satisfaction and community. We are seeking Customer Service Representatives capable of smiling through the phone, and eager to provide exceptional service in our call center.

Compensation: $20.00 hourly

Responsibilities:

• Respond quickly to customers through phone, email and text.
• Set appointments for sales and service.
• Provide basic product information.
• Direct inquiries to the appropriate department or individual.
• Seek opportunities to provide an exceptional experience for everyone.
• Maximize individual productivity, quality and customer service.

Qualifications:

• 2 year previous customer service experience.
• Call Center a + plus
• High School diploma or equivalent
• Positive attitude, friendly demeanor and eager to learn
• Goal oriented
• Demonstrate exceptional customer service and organization
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize and prioritize work
• Capable of typing 40+ words per minute
• Basic computer skills
• Valid in-state driver’s license

Benefits:

• Aggressive compensation plan including hourly and performance pay
• 401(k)
• Health, dental, vision and life insurance
• Paid vacation
• Employee vehicle purchase discount
• Positive work environment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.