Customer Service Representative

Planet Fitness; Mounds View (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Employee discounts

Flexible schedule

Bonus based on performance

Job summary

Planet Fitness Minnesota is seeking a Customer Service Representative to deliver a superior member experience at the front desk. You will assist with memberships, tours, sign-ups, cancellations, and data updates while supporting daily club operations.

The role requires strong communication, basic computer skills, and a friendly, professional demeanor. You will help greet guests, assist with tours, handle questions, and keep the club welcoming and clean.

Qualifications

• Strong customer service skills and a friendly, professional demeanor.
• Basic computer proficiency for front desk tasks and member data updates.
• Honesty and good work ethic are essential for daily operations.

Responsibilities

• Greet and meet potential members, delivering a great customer experience.
• Handle front desk tasks: answer calls, take information calls and tours, assist with check-ins, sign-ups, cancellations, and updating member data.
• Facilitate member services inquiries and forward to Club Manager as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Computer basics

Honesty & work ethic

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Employee discounts
• Flexible schedule

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness