Customer Service Representative

Dewittvets; Morehead City (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Employee discounts on veterinary services

Opportunities for professional development

Job summary

Dewittvets in Morehead City, NC, is looking for a dedicated Customer Service Representative to ensure a smooth experience for clients and their pets. You will be the first point of contact, managing appointments and addressing inquiries professionally.

The ideal candidate will have strong communication skills, a love for animals, and be able to thrive in a fast-paced environment. The position offers competitive salary and benefits, including health insurance and paid time off.

Qualifications

• Experience in a veterinary or medical office preferred.
• Attention to detail and organizational skills required.
• Ability to handle client concerns and multitask effectively.

Responsibilities

• Greet clients and manage appointments efficiently.
• Handle client records and billing inquiries.
• Coordinate with veterinary staff to ensure seamless patient care.

Skills

Communication skills

Organizational skills

Interpersonal skills

Compassionate demeanor

Multitasking

Education

High school diploma or equivalent

Additional education in office administration

Tools

Microsoft Office Suite

Practice management software

Job description

## Customer Service RepresentativeApplylocations: Morehead City, NCtime type: Full timeposted on: Posted Todayjob requisition id: JR108071**About Us:**At PetDocks Veterinary Hospital, we’re proud to be an AAHA-accredited hospital serving Morehead City, NC, and the surrounding community for over 25 years. Our team is passionate about providing high-quality care while creating a welcoming, supportive environment for both clients and employees. With a loyal client base and a collaborative team culture, PetDocks is a fast-paced hospital where team members are encouraged to grow, learn, and utilize their skills to the fullest.**Job Summary:**We are seeking a friendly and organized Customer Service Representative to be the first point of contact for our clients. The ideal candidate will have excellent communication skills and a genuine love for animals. As a Customer Service Representative, you will play a crucial role in ensuring smooth operations and enhancing the client's experience.**Key Responsibilities:*** Greet clients and their pets with warmth and professionalism.* Schedule appointments and manage the clinic calendar efficiently.* Answer phone calls and respond to inquiries promptly and accurately.* Maintain client records and update information as needed.* Process payments and handle billing inquiries.* Assist with administrative tasks such as filing, faxing, and data entry.* Ensure the reception area is clean and welcoming.* Coordinate with veterinary staff to provide seamless patient care.* Handle client concerns and escalate issues to management when necessary.* Stay informed about clinic services and promotions to inform clients.**Qualifications:*** High school diploma or equivalent; additional education or certification in office administration is a plus.* Previous experience in a veterinary or medical office setting preferred.* Strong organizational skills and attention to detail.* Proficient in Microsoft Office Suite and comfortable with practice management software.* Excellent interpersonal and communication skills.* Ability to multitask and handle a fast-paced environment.* Compassionate and patient demeanor with a love for animals.* Availability to work flexible hours, including some weekends and holidays.**Benefits:*** Competitive salary* Health and dental insurance* Paid time off* Employee discounts on veterinary services* Opportunities for professional developmentAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.#LI-MW1At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.