Customer Service Representative

Motion Industries (MOT); Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle inbound calls. You will enter orders via phone, fax, email, or walk-in and negotiate pricing within set parameters to support gross profit.

Responsibilities include maintaining appropriate inventory, sourcing products, coordinating shipping, expediting backorders, and assisting Account Representatives to ensure customer satisfaction.

Qualifications

• High school diploma or GED and 0–3 years of related experience or equivalent combination.
• Strong communication skills (written, verbal, listening).
• Moderate computer skills with email, business systems, and internet research.

Responsibilities

• Respond to basic customer inquiries regarding products and quotes.
• Enter and place customer orders via telephone, fax, email, or walk-in.
• Negotiate price within parameters to influence gross profit.
• Adjust non-contract pricing to meet customer needs while maximizing profit.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory levels through order placement and sourcing.
• Determine cost-effective shipping methods and coordinate order fulfillment.
• Work with Account Representatives to ensure customer satisfaction.
• Expedite backorders and handle returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Basic computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Tools

Business systems

Internet search

Job description

SUMMARY:Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.JOB DUTIESResponds to basic customer inquires regarding products, provides quotes, and handlesorder entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (countersales).Influences Motion Industries' gross profit through negotiating the sale price and purchaseprice, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based oncompetition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer anddrive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.May place orders without approval for orders up to $5,000 per line and $10,000 perpurchase order.Responsible for sourcing products in branch inventory, distribution center inventory orsupplier inventory.Determines the most cost effective shipping method for customer orders.Partners with Account Representatives to ensure customer satisfaction.Expedites backorders. May pull inventory and prepare order for shipment to customer.May handle customer returns.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Strong communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Moderate computer skills, including information processing, communicating internally andexternally via email, using business systems and searching capabilities to find productson the internet.Product knowledge is preferred.PHYSICAL DEMANDS:LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.SUPERVISORY RESPONSIBILITY: No Supervisory ResponsibilityBUDGET RESPONSIBILITY: NoCOMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.