Customer Service Representative

Tower Loan; Missouri; On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options (Medical

Dental

Vision

Life Insurance

401(k) Match

Paid Time Off

Paid Holidays

Job summary

Tower Loan is seeking a Customer Service Representative to play a key role in delivering exceptional service and building relationships with customers at our Imperial, MO location.

You will process payments, market financial solutions, balance cash drawers, and handle administrative tasks while supporting loan production and customer care. A valid driver's license and reliable vehicle are required.

Qualifications

• High School Diploma or GED required.
• Preferred Cash Handling, Sales, or Customer Service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits.
• Execute office administrative activities, including checking branch mail and purchasing office supplies.
• Process loan applications and collect payments due.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Sales

Education

High School Diploma or GED

Job description

## Customer Service RepresentativeApplylocations: Imperial MOtime type: Full timeposted on: Posted Todayjob requisition id: JR2062**We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!**At Tower Loan, our **Customer Service Representatives (CSRs)** are at the heart of our business! As a CSR, you’ll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!**In the Role*** Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.* Receive and process payments in customer accounts.* Market to current, former, and potential customers to drive loan production.* Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.* Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.* Process loan applications and collect payments due.* Perform all other duties as assigned.**Required*** High School Diploma or GED* Must have a valid driver’s license and reliable vehicle**Preferred*** Cash Handling, Sales, or Customer Service experience**Location: On-Site**The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.**Who We Are**Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!Other team member benefits include:* Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance* Up to 3% 401(k) Match* Paid Time Off (16 days per year after one full year, cash back for unused time)* Paid Holidays* Annual Raises and Performance Bonuses* Monthly Incentive and Employee Referral Bonuses* Participation in Charitable CampaignsTower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!* Discover more about our company and culture!* Read what our customers are saying about us!### Grow Your Future with Tower Loan!With over 260 locations across 8 states, our team builds strong customer relationships by offering personalized financial solutions in person, by phone, and online. We're dedicated to our communities, foster employee growth, and offer clear career paths through internal promotion. Join us and grow your career today!### Your Next Opportunity AwaitsIf you're seeking a rewarding career with a company that values its employees and communities, we encourage you to apply. If your profile matches our open positions, our team will be in touch with you.### About UsEstablished since 1936, Tower Loan is proud to be one of America's largest privately owned consumer finance companies, operating more than 260 office locations across eight states. We are dedicated to building strong customer relationships by providing personalized financial solutions and are deeply committed to serving our communities. We foster a culture of growth and development for our employees, with a strong promote-from-within philosophy. For decades, Tower Loan has empowered our customers and team members to build brighter futures.