Customer Service Representative

Harris Computer; Maryland; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Hourly pay $17.00

Job summary

eNoah, a Harris Computer company, is seeking a Life and Health Claims Customer Service Representative. In this role you will examine, perform research and adjudicate inquiries, interpreting contract benefits in line with specific claims processing guidelines.

You will communicate issues related to the claims system to the appropriate people and maintain professional contacts with policyholders, providers, agents and internal teams.

Qualifications

• Examine, research and adjudicate telephone and written inquiries according to claims processing guidelines.

Responsibilities

• Interpret contract benefits accurately for policyholders, agents and providers.
• Provide claim status information to policyholders or providers.
• Handle incoming calls and, when needed, place outbound calls to obtain or disclose information.
• Document all calls and interactions with policy files or imaging systems to create a clear audit trail.
• Coordinate with supervisors and teammates to ensure accurate responses and avoid duplication of efforts.

Job description

eNoah, a Harris Computer company, is seeking a Life and Health Claims Customer Service Representative.

In this position you will examine, perform research and make the decisions necessary to properly adjudicate telephone and written inquiries. Interpret contract benefits in accordance with specific claims processing guidelines. Communicate problems identified relevant to the claims processing system to the appropriate people.

Receive, organize and make daily use of information regarding benefits, contract coverage, and policy decisions. Maintain external contacts with policyholders, providers of service, agents, attorneys and other carriers as well as internal contacts with peers, management, and other support areas with a positive and professional approach.

• Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
• Provide claim status to policyholders or providers with a positive and professional approach.
• Answer calls as required by company policy in a helpful, professional, timely manner.
• Place outgoing calls as needed to provide or obtain information.
• Document (written/on-line) all calls while in progress.
• Transfer calls to employees in other departments as required to meet customer needs.
• Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
• Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
• Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.

Hourly Rate - $17.00