Customer Service Representative

Rocket Industrial; Madison (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

Rocket Industrial is seeking a Customer Service Representative to ensure a flawless customer experience from order entry to post-sale support. The role collaborates with customers, partners, and internal teams to deliver simple, easy, and enjoyable interactions, strengthening relationships and driving value.

Ideal candidates will have a college degree preferred and strong communication, problem solving, and teamwork skills to design solutions with sales and account teams.

Qualifications

• College Degree, preferred.
• Solid customer service experience is a plus.
• Strong communication and collaboration skills.

Responsibilities

• Efficient and accurate data collection and entry of customer orders.
• Respond to incoming customer service phone calls and emails.
• Assist in managing large strategic accounts.
• Work alongside sales reps in designing appropriate solutions based on clients' needs.
• Partner with sales reps in presenting the Rocket Value Proposition to customers.
• Prioritize and escalate customer needs and issues appropriately.
• Build long-term relationships with clients.

Skills

Data entry

Customer service

Account management

Solution design

Communication

Collaboration

Problem solving

Education

College degree

Job description

Rocket Industrial is a leader in the packaging industry, serving a diverse range of industries with a comprehensive portfolio of products and services. Our tagline, \"Package With Less,\", reflects our mission to help businesses achieve more with less waste, less cost, and less complexity. Join us on our journey as we continue to lead the way in packaging innovation and help our customers achieve their goals with the best possible solutions.

SCOPE OF ROLE:

The Customer Service Representative plays a critical role at Rocket Industrial. This position is responsible for binding all aspects of our customer experience together to guarantee that every interaction a client has with our organization is excellent, simple, easy, and enjoyable. The Customer Service Representative will partner with customers, business partners, and internal teams to provide an outstanding customer experience.

KEY RESPONSIBILITIES:

• Efficient and accurate data collection and entry of customer orders
• Respond to incoming customer service phone calls and emails
• Assist in managing large strategic accounts
• Work alongside sales reps in designing appropriate solutions based on clients' needs
• Partner with sales reps in presenting the Rocket Value Proposition to customers
• Prioritize and escalation customer needs and issues appropriately
• Build long-term relationships with clients
• College Degree, preferred
• Customer Service experience, preferred
• Strong communication and collaboration skills
• Problem solving and decision making abilities

BENEFITS:

To learn more about our benefits, please visit our careers page.