Customer Service Representative

Kimbrells; Lumberton (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Commission

Training & development

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a courteous Customer Service Representative (CSR) to enhance the in-store experience. You will support sales and customer service efforts, guide customers through the purchasing journey, and collaborate with the store team to drive business and build lasting relationships.

Ideal candidates bring strong communication, bilingual English-Spanish abilities, and a customer-first mindset.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to guide customers through the purchasing journey and follow up.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions.
• Build strong customer relationships to drive loyalty and referrals.
• Support customers throughout the purchasing journey, including follow-up and ongoing communication.
• Partner with sales associates to support sales activities and contribute to revenue growth.
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance.
• Maintain and support customer accounts by addressing questions and resolving concerns with professionalism.
• Process payments, maintain records, and protect customer information per company policies.
• Support daily store operations, including administrative tasks and use of POS systems.

Skills

Customer service

Interpersonal skills

Communication

Sales oriented

Bilingual English-Spanish

Financial transactions

Team collaboration

Fast-paced environment

Education

High school diploma or equivalent

Tools

POS systems

Job description

Benefits:

• + Commision


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• 401(k)


• 401(k) matching


• Dental insurance


• Employee discounts

Customer Service Representative (CSR)

Job Summary:

The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support. The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.

Essential Duties and Responsibilities:

• Provide a welcoming, professional, and engaging customer experience across all interactions


• Build strong customer relationships to drive loyalty, repeat business, and referrals


• Support customers throughout the purchasing journey, including follow-up and ongoing communication


• Partner with sales associates to support sales activities and contribute to revenue growth


• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts


• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance


• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism


• Process payments, maintain accurate records, and protect customer information in accordance with company policies


• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems


• Collaborate with team members to ensure efficient store performance and a positive work environment


• Perform other duties as assigned

Knowledge, Skills, Competencies and Abilities:

• Strong customer service and interpersonal skills


• Excellent communication and relationship-building abilities


• Sales-oriented mindset with a passion for helping customers


• Basic understanding of financial transactions or willingness to learn


• Strong organizational, multitasking, and problem-solving skills


• Ability to work effectively in a fast-paced, team-oriented retail environment


• Professionalism and ability to represent the brand positively

Required Qualifications:

• High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered


• Strong customer service and interpersonal skills


• Excellent communication and relationship-building abilities


• Sales-minded with a passion for helping customers


• Basic understanding of financial transactions or willingness to learn


• Strong organizational and multitasking skills


• Ability to thrive in a fast-paced, team-oriented retail environment


• Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

About Kimbrell’s Furniture:

At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: "Our passion is to improve the happiness and well-being of others through home furnishings." This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day.

No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you’re looking for more than just a job—if you’re looking to make an impact we invite you to be part of the Kimbrell’s team.

Kimbrell’s Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.