Customer Service Representative

Rumpke; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Paid vacation

Job summary

Rumpke is seeking a Customer Service Representative in Louisville, KY to be the first point of contact for customers, handling calls, inquiries, billing questions, and sign-ups. You will work with teammates to meet call center goals and improve service levels.

The ideal candidate has 1–2 years in a call center or customer service role, strong data entry skills, and familiarity with CRM tools. A positive, professional demeanor is essential.

Qualifications

• Minimum high school diploma or equivalent; GED accepted as preferred.
• 1–2 years of call center or customer service experience preferred.
• Bilingual skills are a plus but not required.

Responsibilities

• Answer phones promptly and courteously using company procedures.
• Respond to inquiries via phone, email, social media, or in person.
• Identify reasons for service changes and attempts to retain customers.
• Process payments and assist customers with RumpkePay as needed.
• Log and update customer accounts and create work orders as required.
• Collaborate with other departments to resolve issues and meet deadlines.

Skills

Bilingual

Call center experience

Customer service

Data entry

Teamwork

CRM software

Problem solving

Office suite

Windows

Professionalism

Education

High School

GED

Tools

CRM tools

Job description

Louisville, KY
1101 W Oak St
Louisville, KY 40210, USA

Description

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

Responsibilities of Position:

• Answer phones promptly and courteously utilizing company procedures
• Receive and respond professionally and courteously to all customer inquiries
• Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc
• Identify customer’s reason for canceling service and attempt to retain customers
• Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries
• Ensure customer concerns are understood and clearly explain resolution to the customer
• Process customer payments and assists customers with RumpkePay as needed
• Work in conjunction with other departments to resolve customer issues
• Log and record information on customer accounts
• Create work orders/interactions, as needed
• Work special data entry projects with accuracy and complete in time to meet deadlines
• Resolve customer account issues and adjust accounts accordingly with verification from management, as needed
• Process online data entry for accounts based designated department
• Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed
• Perform other duties as assigned

Supervisory Responsibility:

• This position will not manage employees

Skills & Abilities Needed for Position:

• Ability to maintain a professional appearance and demeanor
• Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools
• Proven analytical/problem solving skills for the customer and the company
• Excellent customer service and data entry skills
• Ability to work both independently and as a team, meeting and exceeding call center standards
• Ability to research and identify the root cause of issues, make decisions, and solve problems
• Ability to react well under pressure and treat others respectfully

Experience & Knowledge Needed for Position:

• Bilingual skills are desired, but not required
• 1-2 years of call center or customer service experience preferred

Physical Requirements in a Regular Workday:

• Occasionally lifting/carrying/pushing/pulling a max of 10 lbs
• Occasionally stooping/kneeling/crouching/crawling
• Continuously sitting
• Rarely standing/walking

Additional Working Conditions/Aspects:

• Ability to workflexible hours; expected to work nights and weekends as needed
• Ability to work overtime, weekends, and/or holidays
• Legally eligible to work in the United States
• Valid driver’s license (if applicable)
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Qualifications

Education

Required

High School or better.

Preferred

General Education Diploma or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.