Customer Service Representative

SBM; Los Lunas (NM); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Comprehensive benefits

Daily schedule: Mon-Fri

Job summary

SBM Management Services, LP is hiring a Customer Service Representative in Los Lunas, NM to support janitorial operations and customer service tasks across assigned areas.

You will perform cleaning duties, operate equipment, and ensure safety and quality standards while communicating professionally with team and customers; the role offers weekday hours 6am–2:30pm and pay of $16–$17 per hour.

Qualifications

• No specific education required; 3–6 months training or experience preferred.
• May require a valid driver’s license and safety certification.
• Forklift certification may be required.

Responsibilities

• Perform janitorial duties as assigned daily.
• Operate motorized cleaning equipment safely.
• Maintain a clean, organized work area.
• Report incidents and hazards to supervisor promptly.
• Follow all safety rules and company procedures.
• Work collaboratively with team members to meet targets.
• Interact with customers professionally.

Skills

Verbal communication

Written communication

Reading instructions

Teamwork

Tools

Cleaning equipment

Job description

Title: Customer Service Representative

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/ or Experience

No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, and Abilities

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of the upkeep and care of the cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

Shifts and Compensation

Monday through Friday 6am -2:30pm $16.00-$17.00 per hour

Benefits:

• SBM offers comprehensive benefit packages.
• For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the- art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.