Customer Service Representative

SBM Management Services, LP; Livonia (MI); On-site; USD 28,000 - 29,000; Full time

Job summary

SBM Management Services, LP is seeking a Customer Service Representative in Livonia, Michigan. The role focuses on cleanliness and sanitation of assigned areas while delivering professional service to clients.

Responsibilities include performing janitorial duties, operating cleaning equipment, following safety procedures, and maintaining a professional appearance. No formal education is required, with 3–6 months of training or experience preferred; candidate bilingual is a plus.

Qualifications

• Bilingual ability is a plus and may aid communication with diverse staff and customers.
• Strong verbal and written communication skills are required.
• Ability to read and interpret instructions, procedures and manuals.
• Knowledge of cleaning methods, equipment, and safe chemical use.
• Capable of working in a team and following safety procedures.

Responsibilities

• Perform janitorial duties and maintain daily upkeep of assigned area.
• Operate motorized cleaning equipment and follow daily schedule.
• Report incidents and hazardous conditions to supervisor.
• Comply with safety rules, policies, and procedures.
• Work assignments in a team with other employees and take direction.
• Maintain a clean, professional appearance and conduct.

Skills

Bilingual a plus

Strong verbal and written comm

Reading instructions

Knowledge of cleaning methods

Knowledge of cleaning equipment

Knowledge of cleaning chemicals

Teamwork

Education

No specific education requirement; 3-6 months training or experience preferred

Tools

Cleaning equipment

Job description

Title

Customer Service Representative

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

• Perform janitorial duties


• Perform all duties listed on the daily schedule


• Operate motorized cleaning equipment


• Maintain daily upkeep of assigned area


• Report incidents and hazardous conditions to supervisor


• Comply with safety rules, policies, and procedures


• Perform work assignments in a team with other employees


• Perform repetitive tasks


• Maintain clean work area


• Follow all protocols, company procedures, policies, and rules


• Take direction and respond to supervision


• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner


• Fill in during staff shortage


• Support shift lead in completing punch-list items


• Use proper personal protective equipment


• Present a professional appearance and conduct


• Understand customer service and satisfaction


• Understand reporting systems, and of the environment

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/ or Experience

No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, and Abilities

Bilingual a plus Ability to read and interpret instructions, procedures, manuals, and other documents Strong verbal and written communication skills. Knowledge of cleaning methods and equipment and willing to share with team. Knowledge of the upkeep and care of the cleaning equipment. Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

Shifts and Compensation

On call Monday - Friday $20.33-$21.33 an hour.

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

Equal Opportunity Statement

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

Company Statement

At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the‑art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.