Customer Service Representative

uhaul; Laurel (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Paid holidays

Job summary

U-Haul is seeking a friendly Customer Service Representative to join our team in Laurel, MD. The role involves assisting customers, managing rentals with smartphone technology, and ensuring equipment is clean and inspected for safety.

You will help customers with inquiries, prepare invoices, and support the store with daily operations. We offer on‑the‑job training, potential bonuses, and the chance to start immediately.

Qualifications

• Minimum customer service experience or ability to engage customers professionally.
• Must have valid driver’s license and maintain good driving record.
• Flexibility to work varying shifts as required by operations.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers and inspect equipment.
• Prepare rental documents and return equipment when rentals end.
• Educate customers about products and services and ensure satisfaction.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Compensation Range: $15.00 to $16.00 Hourly Location: 10150 Washington Blvd N, Laurel, Maryland 20723 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offerson‑job education.

Our mottois' Hire Fast, Pay Fast .' You can start today and get paid today! Schedule two hands‑on working interviews and get paid for each. We also offera $100hiring bonus ! In addition, we offer a $300 cash bonus ,paid upon completion of U‑Haul EquipmentInspection andVerificationthrough our 1‑2‑3 Punch Certification Program at retail stores.

U‑Haul Offers:

• Career stability
• Opportunitiesfor advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment)
• Drive a forklift (certification offered through U‑Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Customer Service Representative MinimumQualifications:

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U‑Haul HoldingCompany, and its family of companies including U‑Haul International, Inc. ("U‑Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U‑Haul will not hire or re‑hire individuals who use nicotine products. The states in which U‑Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U‑Haul has observed this hiring practice since February1,2020 as part of our commitment to a healthy work environment for our team.

U‑Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.