Customer Service Representative

Great American Insurance Group; Lakeland (FL); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with company match

Paid time off and holidays

Commuter benefits

Tuition reimbursement

Job summary

SCI Summit Consulting, LLC is seeking a receptionist in Lakeland, FL to provide courteous, efficient front‑desk support and first‑contact handling for callers. You will uphold a customer‑first mindset, maintain reliable attendance, and assist teammates to ensure smooth operations.

The role requires a High School diploma and 1–2 years of customer service experience, with the ability to stay calm under pressure and adapt to changing needs in a highly structured environment.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Strong verbal communication and active listening skills.
• Ability to stay calm and professional under pressure.

Responsibilities

• Serves as the first point of contact for callers with courteous, efficient assistance.
• Demonstrates a customer‑care approach by putting the caller first.
• Maintains dependable attendance and supports front desk operations.
• Follows workflows in a structured environment and communicates professionally.
• Rotates receptionist coverage to ensure seamless service.

Skills

Customer service

Communication skills

Calm under pressure

Attendance reliability

Education

High School diploma

Job description

Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. We’re growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic.Our strength comes from a single-minded focus on workers’ comp and a commitment to long-term customer relationships. Summit is who you turn to when you need a specialist who not only knows workers’ comp but also gets to know your business and your priorities.Our field team members are located in every state in which we operate.Summit is a member of the Great American Insurance Group where our highest goal is for all employees to feel included, respected, and empowered to perform at their best.This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.Scope of WorkPerforms work under close supervision, following established procedures and direction.Relies on instructions and pre‑established guidelines to carry out daily responsibilities.Develops a working knowledge of company products, services, and business systems used to perform job functions.Key ResponsibilitiesServes as the first point of contact for callers, providing courteous, efficient, and accurate assistance.Demonstrates our Customer Care philosophy by putting the caller first in every interaction.Maintains strong dependability and accountability in daily responsibilities.Supports teammates by stepping in when needed and contributing to a positive team environment.Follows established workflows and procedures within a highly structured environment.Upholds professional, caring communication at all times.Maintains consistent and reliable attendance to ensure adequate coverage and service levels.Participates in rotating support for the Receptionist function, providing coverage as scheduled to ensure seamless front‑desk operations.QualificationsHigh School diploma or equivalent required.1–2 years of customer service experience, preferably in a call center or high‑volume service environment.Strong verbal communication and active listening skills.Ability to remain calm, patient, and professional under pressure.Flexibility and willingness to adapt to changing needs.A positive attitude and a caring, customer‑first mindset.Dependability, accountability, and a strong commitment to attendance.#LI-HybridGreat American ’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday –Thursday, with the fourth day determined by business needs.Company:SCI Summit Consulting, LLCBenefits:We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.*Excludes seasonal employees and interns.