Customer Service Representative

Rollins, Inc.; Lake Worth (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

Company paid life insurance

401(k) plan with company match

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Scholarship awards

Growth opportunities

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense in Lake Worth, TX is seeking a Customer Service Representative to deliver positive experiences, handle inquiries, schedule pest control services, and support customers from first contact to service completion.

The role includes processing payments, maintaining notes, and coordinating with technicians. One year of experience, basic computer skills, and a high school diploma are required in a friendly growth-oriented environment with benefits.

Qualifications

• Must have 1 year of previous customer service experience.
• Basic understanding of computers.
• Basic understanding of use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that encourage continued service.
• Regularly communicate with internal and external customers.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, and provide pricing.
• Schedule services and provide closure for customers.
• Enter service-related notes in system software.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Computer literacy

Phone systems

Education

High School Diploma or GED

Job description

Overview

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Apply in minutes from your mobile phone!

Responsibilities

As a HomeTeam Customer Service Representative, you can expect to:

• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
• The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolve customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow‑up telephone calls with customers for re‑treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company’s treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Benefits

• Competitive pay $$
• $18.00 Hourly
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&DD insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

• HomeTeam is the #1 pest management company to homebuilders.
• Currently performs more than 2,000,000 services a year.
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction.
• Pest Management Industry is growing and is a recession resistant line of business.
• Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications

• Must have 1 year of previous customer service experience.
• Basic understanding of computers.
• Basic understanding of use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Physical Demands / Working Environment

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.