Customer Service Representative

Taconic International, Ltd.; La Verne (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition assistance

Vacation

Job summary

Taconic International, Ltd. is looking for a Customer Service Representative at our La Verne, California location. The role involves answering phones professionally and managing customer orders, samples, and technical data inquiries.

Candidates should have a high school diploma, one year of customer service experience, and good communication skills. The position offers a competitive benefits package, including medical and tuition assistance.

Qualifications

• One year of previous customer service/sales experience required.
• Ability to prioritize based on changing work conditions.
• Attention to detail and ability to maintain confidentiality.

Responsibilities

• Answer phones in a professional manner.
• Take, expedite, price, and respond to customer needs regarding orders.
• Provide product recommendations and technical data.

Skills

Friendly telephone manner

Basic math skills

Good organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Careers » Customer Service Representative

Taconic, a global leader in the manufacture of PTFE coated fiberglass fabric, belts and tapes, is seeking a Customer Service Representative at our La Verne, California location.

Responsibilities

As Customer Service Representative, you will be responsible for answering phones in a professional manner; taking, expediting, pricing and responding to specific customer needs regarding placement of orders, samples, quotes, technical data, and product recommendations.

Requirements

• High school diploma or equivalent experience.
• One year of previous customer service/sales experience required.
• Must have a friendly and courteous telephone manner with the ability to prioritize based on changing work conditions.
• Must have basic math skills with ability to add, subtract, multiply and divide as well develop percentage mark‑ups and profit margins.
• PC literate with experience with MS Office preferred.
• Good organizational and communication skills along with attention to detail and ability to maintain confidentiality.

Benefits

We offer a competitive benefits package including medical, dental, vision and life insurance, a competitive compensation and retirement package, tuition assistance, vacation and more.