Customer Service Representative

Allen Lund Company; La Cañada Flintridge (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Inclusive culture

Training and development

Competitive compensation

401k with generous match

Career growth opportunities

Employee recognition program

Job summary

Allen Lund Company seeks a Customer Service Representative to coordinate truckload and LTL movements, acting as the liaison between offices and customers. The role focuses on delivering reliable transportation support for dry, refrigerated, and flatbed cargo.

You will ensure clear communication, manage issues with traffic departments, and maintain a strong customer service focus in a collaborative, growth-oriented environment.

Qualifications

• Self-motivated, enthusiastic team player in a fast-paced environment.
• Excellent and effective communication skills.
• Strong customer service orientation and work ethic; experience in Freight Brokerage/customer service is a plus.
• Demonstrate negotiation and problem-solving skills; ability to handle conflict.
• Excellent time-management with multitasking ability.
• Highly organized and detail-oriented with quick information processing and decision making.

Responsibilities

• Load Distribution: manage and distribute both EDI loads and manual tenders to various offices.
• Reporting: provide daily service reports and update the DSR for problem loads company-wide.
• Bidding: coordinate bidding on off contract with value-added service.
• Route Coordination: optimize loading and delivery patterns to minimize time and miles traveled.
• Maintain Customer Image: uphold reliability with customers; enhance company image.
• Issue Resolution: communicate with traffic departments on daily issues.
• Pricing: determine a fair price to charge the customer with management oversight.
• Product Communication: communicate shipping requirements and temperature handling for produce loads.

Skills

Self-motivated

Communication

Customer service

Negotiation

Time management

Detail oriented

Job description

Our Story

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 43 offices and continue to grow!

We are always looking for exceptional people to join our fast-paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with us for over 10 years!

Why we’re Awesome!!

• Inclusive company culture
• Training and Development
• Competitive Compensation
• Unparalleled Benefits & Wellness (we mean really good)!
• 401k with a generous match
• Career Growth Opportunities
• Transfer Opportunities
• Share in Company ownership
• Employee Recognition program

Your Role: Customer Service Representative

We are looking for a Customer Service Representative to join our team! In this role, you act as one of the Logistics Support Administrators, serving as the middleman that brings the office and our customer together to move the truckload and LTL volumes of dry, refrigerated, and flatbed cargo. If this is you– let’s talk!

What You'll Do (Your Superpowers in Action!)

Logistics Management & Coordination (The Optimizer)

• Load Distribution: Manage and distribute both produce EDI loads and produce manual tenders to various offices
• Reporting: Provide daily service reports and manage and update the DSR for problem loads company-wide
• Bidding: Coordinate bidding on off contract with value-added service
• Route Coordination: Coordinate optimal loading and delivery patterns and times utilizing management insight to minimize time and miles traveled with regards to the customer, advising if a load is manageable

Customer Relations & Communication (The Image Architect)

• Customer Image: Maintain and increase ALC’s image and reliability with customers
• Issue Resolution: Communicate with traffic departments on daily issues
• Pricing: With management approval and oversight, determine a "fair" price to charge the customer
• Product Communication: Communicate product compatibility and shipping requirements for dry loads and temperature requirements and maintenance when handling produce loads, with management oversight

Skills & Experience (The Qualifications)

• Mindset: You are a self-motivated, enthusiastic team player who excels in a fast-paced environment
• Communication: Possess excellent and effective communication skills
• Service: Have a strong customer service orientation and excellent work ethic. Experience in Freight Brokerage/customer service is a plus
• Problem Solving: Demonstrate effective negotiation and problem-solving skills, and the ability to handle conflict
• Efficiency: Exhibit excellent time-management skills with the ability to multitask
• Execution: You are highly organized and detail-oriented , with the ability to quickly process information and make decisions

Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.